“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“you need to stop waiting for the man you want to become and start being the man you want to be.”
―
John C. Maxwell
“English heart surgeon Martyn Lloyd-Jones asserted, “Most unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself.”
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John C. Maxwell
“There isn’t anyone you couldn’t learn to love once you’ve heard their story.” —Fred Rogers”
―
John C. Maxwell
“Most of us think wonderful things about people, but they never know it. Too many of us tend to be tight-fisted with our praise. It’s of no value if all you do is think it; it becomes valuable when you impart it.”
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John C. Maxwell
“The reality is that you will never get much done unless you go ahead and do it before you are ready.”
―
John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
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John C. Maxwell
“The difference between average people and achieving people is their perception of and response to failure.”
―
John C. Maxwell
“If you don’t like the crop you are reaping, check the seed you are sowing.”
―
John C. Maxwell
“Great people talk about ideas, average people talk about themselves, and small people talk about others”
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John C. Maxwell
“John Wesley: “Do all the good you can. By all the means you can. In all the ways you can. In all the places you can. At all the times you can. To all the people you can. As long as ever you can.”
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John C. Maxwell
“When special people touch our lives then suddenly we see how beautiful and wonderful our world can really be. They show us that our special hopes and dreams can take us far by helping us look inward and believe in who we are. They bless us with their love and joy through everything they give. When special people touch our lives they teach us how to live.”
―
John C. Maxwell
“Not realizing what you want is a problem of knowledge. Not pursuing what you want is a problem of motivation. Not achieving what you want is a problem of persistence.”
―
John C. Maxwell
