“People may hear your words, but they feel your attitude.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The bottom line in managing your emotions is that you should put others – not yourself – first in how you handle and process them. Whether you delay or display your emotions should not be for your own gratification. You should ask yourself, What does the team need? Not, What will make me feel better?”
―
John C. Maxwell
“Must manage your thought life daily and then you can manage your life.”
―
John C. Maxwell
“Fíjese en las organizaciones más exitosas del mundo y no hallará un solo líder, sino que verá a muchos directivos poderosos laborando juntos para generar su éxito.”
―
John C. Maxwell
“Starting a business is like jumping out of an airplane without a parachute. In mid air, the entrepreneur begins building a parachute and hopes it opens before hitting the ground.”
―
John C. Maxwell
“There's a world of difference between a person who has a big problem and a person who makes a problem big.”
―
John C. Maxwell
“Those who lack humility are dogmatic and egotistical. That masks a deep sense of insecurity.”
―
John C. Maxwell
“«Los sueños se realizan cuando mantenemos nuestro compromiso con ellos».”
―
John C. Maxwell
“Being heard is so close to being loved, that for the average person, they are almost indistinguishable.”
―
John C. Maxwell
“The greatest problem with communication is the illusion that it has been accomplished.”
―
John C. Maxwell
“La ansiedad y el temor son emociones debilitantes para el corazón humano, y también lo son las pérdidas. Pueden debilitarnos, encarcelarnos, paralizarnos, desalentarnos y enfermarnos. Para ser exitosos, necesitamos encontrar maneras de desatascarnos emocionalmente.”
―
John C. Maxwell
“It doesn’t matter what job you do or what position you obtain; you will have limits. That’s just the way life is.
―
John C. Maxwell
