“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“you can act your way into feeling long before you can feel your way into action. If you wait until you feel like doing something, you will likely never accomplish it.”
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John C. Maxwell
“1. Watch the news together. Select one crisis and answer the question: If I was in charge of this what would I do? List solution-steps they could take. 2. Groom the optimist in them. Have them read and listen to positive books and tapes. Feed them with big ideas from great people. 3. Have them write out their dreams. Then, have them list their skills and talents. Do any match? Ask them what they would do if they had no fear of failure. 4. Go with them to interview a visionary leader. Ask that leader how they think about problems. How do they perceive opportunities? 5. Discuss current events each week. Ask them to identify one burden or problem”
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John C. Maxwell
“Connection provides the bridge between ‘this is how’ and ‘begin now.”
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John C. Maxwell
“with success come options. How we use those options reveals our character.”
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John C. Maxwell
“Leadership isn't about winning. It's about bringing people with you to the finish line.”
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John C. Maxwell
“Henry David Thoreau wrote, “One is not born into the world to do everything, but to do something.”
―
John C. Maxwell
“Isn’t it strange how we must surrender being right in order to find what’s right, how humility enables us to be authentic, vulnerable, trustworthy, and intimate with others? People are open to those who are open to them.”
―
John C. Maxwell
“You lose the respect of the best when you don’t deal properly with the worst.”
―
John C. Maxwell
“In ancient China the people wanted security against the barbaric hordes to the north, so they built the great wall. It was so high they believed no one could climb over it and so thick nothing could break it down. They settled back to enjoy their security. During the first hundred years of the wall’s existence, China was invaded three times. Not once did the barbaric hordes break down the wall or climb over it. Each time they bribed a gatekeeper and then marched right through the gates. The Chinese were so busy relying on the walls of stone that they forgot to teach integrity to their children.”
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John C. Maxwell
“Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”
―
John C. Maxwell
“Before you get out of bed every morning, say ‘do it now’ fifty times. At the end of the day before you go to sleep, the last thing you should do is say ‘do it now’ fifty times.”
―
John C. Maxwell
