“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“It may sound corny, but it's really true: people don't care how much you know until they know how much you care.”
―
John C. Maxwell
“people with charisma possess an outward focus instead of an inward one. They pay attention to other people, and they desire to add value to them.”
―
John C. Maxwell
“Nothing of significance was ever achieved without people working together.”
―
John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow.”
―
John C. Maxwell
“Every time you speak to people, give them something to feel, something to remember, and something to do.”
―
John C. Maxwell
“You cannot separate your identity from your perspective. All that you are and every experience you’ve had color how you see things. It is your lens.”
―
John C. Maxwell
“Your mind will give back to you exactly what you put into it.”
―
John C. Maxwell
“As long as you are hanging around amateurs, you will think like an amateur, and you will not improve your skills.”
―
John C. Maxwell
