“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“A sign of a great team leader is the proper placement of people.”
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John C. Maxwell
“When was the last time you did something for the first time?”
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John C. Maxwell
People buy into the leader before they buy into the plan.”
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John C. Maxwell
“Imagen es lo que la gente piensa que somos. Integridad es lo que en realidad somos.”
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John C. Maxwell
“The larger the group, the simpler the communication needs to be.”
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John C. Maxwell
“Needless to say, you can love people without leading them, but you cannot lead people without loving them.”
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John C. Maxwell
“Even the choicest words lose their power when they are used to overpower.”
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John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
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John C. Maxwell
“El liderazgo es influencia, la habilidad de una persona de influenciar a otros para que sigan su dirección. Los líderes famosos siempre han sabido esto.”
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John C. Maxwell
“Believe in the value of others. Carlisle said, “A great man shows his greatness by the way he treats the little man.” The value you place on people determines whether you are a motivator or a manipulator of men.”
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John C. Maxwell
“We judge ourselves by what we feel capable of doing, while others judge us by what we have already done.”
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John C. Maxwell
“Humility means knowing and using your strength for the benefit of others, on behalf of a higher purpose.” —ALAN ROSS”
―
John C. Maxwell
“People tend to become what the most important people in their lives think they will become.”
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John C. Maxwell
“One of the reasons that problem solving is so difficult is that we are often too close to the problems to truly understand them.”
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John C. Maxwell
