“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“It may sound corny, but it's really true: people don't care how much you know until they know how much you care.”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him but the number of people he serves.”
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John C. Maxwell
“People say there are two kinds of learning: experience, which is gained from your own mistakes, and wisdom, which is learned from the mistakes of others.”
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John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
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John C. Maxwell
“If you do not connect with others, influence is out of the question.”
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John C. Maxwell
“The longest distance between two points is a shortcut.” That’s really true. For everything of value in life, you pay a price.”
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John C. Maxwell
“You are nothing unless it comes from your heart. Passion, caring, really looking to create excellence. If you perform functions only and go to work only to do processes, then you are effectively retired. And it scares me—most people I see, by age twenty-eight are retired.”
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John C. Maxwell
“Everyone enjoys being inspired. But here’s the truth when it comes to personal growth: Motivation gets you going, but discipline keeps you growing. That’s the Law of Consistency. It doesn’t matter how talented you are. It doesn’t matter how many opportunities you receive. If you want to grow, consistency is key.”
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John C. Maxwell
“Good leaders ask great questions that inspire others to dream more, think more, learn more, do more, and become more.”
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John C. Maxwell
“Mark Twain said, “We should be careful to get out of an experience all the wisdom that is in it—not like the cat that sits down on a hot stove lid. She will never sit down on a hot stove lid again—and that is well; but also she will never sit down on a cold one anymore.”
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John C. Maxwell
“Our business in life is not to get ahead of others, but to get ahead of ourselves—to break our own records, to outstrip our yesterday by our today.”
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John C. Maxwell
“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”
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John C. Maxwell
