“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The key to working smarter is knowing the difference between motion and direction. In the final analysis, results are what matter; attendance and activity don’t.”
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John C. Maxwell
“Thomas Jefferson observed, “A candle loses nothing when it lights another candle.” That is the real nature of partnership. I find that many people don’t think that way. They believe that sharing means losing something. But I don’t think that’s true.
Every person possesses one of two mind-sets: scarcity or abundance. People with a scarcity mind-set believe that there’s only so much to go around, so you have to scrap for everything you can and protect whatever you have at all costs. People with an abundance mind-set believe there’s always enough to go around. If you have an idea, share it: you can always come up with another one. If you have money, give some of it away; you can always make more. If you have only one piece of pie, let someone else eat it; you can bake another one.
I believe that in this area, you get from life what you expect. You can hoard what little you have and receive no more. Or you can give what you have, and you will be rewarded with abundance. Your attitude makes the difference. So if you partner with another person and give tremendously, one way or another you’re going to get back more than you gave.”
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John C. Maxwell
“Learning to write is learning to think. You don’t know anything clearly unless you can state it in writing.”
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John C. Maxwell
“We the uninformed, working for the inaccessible, are doing the impossible for the ungrateful!”
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John C. Maxwell
“Improving your abilities in high-priority areas is always a good investment in yourself that will pay off in the long run.”
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John C. Maxwell
“Leaders Who Attract Followers . . . Need to Be Needed
Leaders Who Develop Leaders . . . Want to Be Succeeded”
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John C. Maxwell
“Success is . . . knowing your purpose in life, growing to reach your maximum potential, and sowing seeds that benefit others.”
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John C. Maxwell
“the strength of the team is impacted by its weakest link.”
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John C. Maxwell
“Connect emotionally through facial expressions, laughter, and tears.”
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John C. Maxwell
“People naturally see themselves in the light of their intentions, but they measure others according to their actions.”
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John C. Maxwell
“If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate.”
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John C. Maxwell
“If you are a leader, the true measure of your success is not getting people to work. It’s not getting people to work hard. It is getting people to work hard together. That takes commitment.”
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John C. Maxwell
“No matter what our circumstances, our greatest limitation isn’t the leader above us—it’s the spirit within us.”
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John C. Maxwell
