“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“What we do on some great occasion will depend on what we are; and what we are will be the result of previous years of self-discipline.”
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John C. Maxwell
“«Decida qué hacer y hágalo; decida qué no hacer y no lo haga». La evaluación de prioridades, sin embargo, no es tan sencilla. Muchas veces las opciones no son blancas o negras, sino de muchos tonos grises. He descubierto que lo último que uno sabe es qué debe”
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John C. Maxwell
“Most careers involve other people. You can have great academic intelligence and still lack social intelligence—the ability to be a good listener, to be sensitive toward others, to give and take criticism well.”
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John C. Maxwell
“life.When they find someone who can communicate something of value to them, they will usually listen.”
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John C. Maxwell
“Your values are the soul of your leadership, and they drive your behavior.”
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John C. Maxwell
“The Norwegians have a saying that I think captures their attitude: "There is no such thing as bad weather, only bad clothing.
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John C. Maxwell
“When we’re more interested in telling people what to do than in listening to what they are presently doing, we are off balance.”
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John C. Maxwell
“When people respect you as a person, they admire you. When they respect you as a friend, they love you. When they respect you as a leader, they follow you.”
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John C. Maxwell
“Today Matters People create success in their lives by focusing on today. It may sound trite, but today is the only time you have. It’s too late for yesterday. And you can’t depend on tomorrow. That’s why today matters.”
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John C. Maxwell
“If you wait until you can do everything for everybody, instead of something for somebody, you’ll end up not doing anything for anybody.”
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“Cuando los líderes aprenden buenos valores y los viven, ellos mismos se hacen más valiosos e incrementan el valor de las demás personas.”
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John C. Maxwell
“My friend Olan Hendrix remarked, “Strategic thinking is like showering, you have to keep doing it.” If you expect to solve any major problem once, you’re in for disappointment. Little things can be won easily through systems and personal discipline. But major issues need major strategic thinking time. What Thane Yost said is really true: “The will to win is worthless if you do not have the will to prepare.” If you want to be an effective strategic thinker, then you need to become a continuous strategic thinker.”
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John C. Maxwell
