“There’s a difference between hearing people and listening to them.”
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John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
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John C. Maxwell
“The best way to develop rational, well-balanced confidence is to go after a few victories immediately following a failure.”
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John C. Maxwell
“I’ve learned that if you want people to be impressed, you can talk about your successes; but if you want people to identify with you, it’s better to talk about your failures.”
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John C. Maxwell
“Good leaders ask great questions that inspire others to dream more, think more, learn more, do more, and become more.”
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John C. Maxwell
“A great dream with a bad team is nothing more than a nightmare.”
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John C. Maxwell
“The truth is that leadership opportunities are plentiful and within reach of most people.”
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John C. Maxwell
“The secret of your success is determined by your daily agenda.”
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John C. Maxwell
“Learning is defined as a change in behavior. You haven't learned a thing until you can take action and use it.”
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John C. Maxwell
“There are two types of people in the business community: those who produce results and those who give you reasons why they didn’t.”
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John C. Maxwell
“When you realize that people treat you according to how they see themselves rather than how you really are, you are less likely to be affected by their behavior. Your self-image will reflect who you are, not how you’re treated by others. You will not be riding an emotional roller roaster. This type of stability will have a tremendous effect on how you feel toward and deal with others. The key to successful relationships really gets down to responsibility. I am responsible for how I treat others. I may not be responsible for how they treat me, but I am responsible for my reaction to those who are difficult. I can’t choose how you’ll treat me, but I can choose how I will respond to you.”
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John C. Maxwell
“One of the reasons that problem solving is so difficult is that we are often too close to the problems to truly understand them.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
