“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Success can be defined as the progressive realization of a predetermined goal.”
―
John C. Maxwell
“President Abraham Lincoln said, “I don’t think much of a man who is not wiser today than he was yesterday.”
―
John C. Maxwell
“La humildad no es negar sus fortalezas. La humildad es ser sincero acerca de sus debilidades”. —Rick Warren”
―
John C. Maxwell
“You can’t take the team to the next level when you haven’t mastered the skills it takes to succeed on a personal level. It just doesn’t happen.”
―
John C. Maxwell
“How to prepare someone for leadership:
I do it.
I do it and you watch.
You do it and I watch.
You do it.
You do it and someone else watches.”
―
John C. Maxwell
“Success is...
knowing your purpose in life,
growing to reach your maximum potential, and
sowing seeds that benefit others.”
―
John C. Maxwell
“Connect emotionally through facial expressions, laughter, and tears.”
―
John C. Maxwell
“The challenge of leadership is to create change and facilitate growth.”
―
John C. Maxwell
“«La mayoría ve los obstáculos; pocos ven los objetivos; la historia registra el éxito de los últimos, mientras que el olvido es la recompensa de los primeros».
―
John C. Maxwell
“Write down somewhere in the margins on this page your answer to this question: How have you changed . . . lately? In the last week, let’s say? Or in the last month? The last year? Can you be very specific? Or must your answer be incredibly vague? You say you’re growing. Okay . . . how? “Well,” you say, “In all kinds of ways.” Great! Name one. You see, effective teaching comes only through a changed person. The more you change, the more you become an instrument of change in the lives of others. If you want to become a change agent, you also must change.2 Change the leader—change the organization.”
―
John C. Maxwell
“Tend to the people, and they will tend to the business.”
―
John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
―
John C. Maxwell
“In most cases, those who want power probably shouldn't have it, those who enjoy it probably do so for the wrong reasons, and those who want most to hold on to it don't understand that it's only temporary.”
―
John C. Maxwell
