“No one can understand that mysterious thing we call influence . . . yet . . . everyone of us continually exerts influence, either to heal, to bless, to leave marks of beauty; or to wound, to hurt, to poison, to stain other lives.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“a smart person believes only half of what he hears, but a really smart person knows which half to believe.”
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John C. Maxwell
“Humility means two things. One, a capacity for self-criticism. . . . The second feature is allowing others to shine, affirming others, empowering and enabling others.” —CORNEL WEST”
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John C. Maxwell
“La mayor parte de las personas buscan la excepción en vez de ser excepcionales.”
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John C. Maxwell
“Being heard is so close to being loved, that for the average person, they are almost indistinguishable.”
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John C. Maxwell
“how we view a person is reflected by how we treat a person.”
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John C. Maxwell
“A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.”
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John C. Maxwell
“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”
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John C. Maxwell
“Vision isn’t enough—it must be combined with venture. It is not enough to stare up the steps; we must step up the stairs.”
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John C. Maxwell
“It may sound corny, but it's really true: people don't care how much you know until they know how much you care.”
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John C. Maxwell
“The beauty of trust is that it erases worry and frees you to get on with other matters. Trust means confidence.”
―
John C. Maxwell
“People don’t care how much you know until they know how much you care.”
―
John C. Maxwell
