“William King will help you. He said, “A gossip is one who talks to you about other people. A bore is one who talks to you about himself. And a brilliant conversationalist is one who talks to you about yourself.”
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John C. Maxwell
“Even the choicest words lose their power when they are used to overpower.”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
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John C. Maxwell
“Be more concerned about making others feel good about themselves than you are making them feel good about you.”
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John C. Maxwell
“If the reaction is worse than the action, the problem usually increases. If the reaction is less than the action, the problem usually decreases.”
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John C. Maxwell
“The leader’s Attitude is like a thermostat for the place she works. If her attitude is good, the atmosphere is pleasant, and the environment is easy to work in. But if her attitude is bad, the temperature is insufferable.”
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John C. Maxwell
“I may not be able to change the world I see around me, but I can change what I see within me.”
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John C. Maxwell
“The way I like to measure greatness is . . . How many people can you make want to be better?” —WILL SMITH”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If you lead a team, start asking questions and really listening. Start valuing the contributions of your teammates ahead of your own. And remember that when the best idea wins, so does the entire team.”
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John C. Maxwell
“The very essence of all power to influence lies in getting the other person to participate.” Influence is an invitation anyone can make to another person.”
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John C. Maxwell
“I got to the top the hard way—fighting my own laziness and ignorance every step of the way.”
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John C. Maxwell
“Pain prompts us to face who we are and where we are. What we do with that experience defines who we become.”
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John C. Maxwell
