“Productive leaders communicate the superiority and the benefits of their ideas.”

“As people gain more authority, they often develop a lack of patience in listening to those under them. A deaf ear is the first indication of a closed mind.”

“Are we quick to respond to others’ needs? Do we run from problems or face them? Do we talk more about bad news or good news? Do we give people the benefit of the doubt, or do we assume the worst?

“In ancient China the people wanted security against the barbaric hordes to the north, so they built the great wall. It was so high they believed no one could climb over it and so thick nothing could break it down. They settled back to enjoy their security. During the first hundred years of the wall’s existence, China was invaded three times. Not once did the barbaric hordes break down the wall or climb over it. Each time they bribed a gatekeeper and then marched right through the gates. The Chinese were so busy relying on the walls of stone that they forgot to teach integrity to their children.”

“George Matthew Adams asserts, "In this life, we get only those things for which we hunt, for which we strive, and for which we are willing to sacrifice. It is better to aim for something you want—even though you miss it—than to get something that you didn't aim to get, and which you don't want!

“Before you attempt to set things right, make sure you see things right.”

“Everything begins with a thought.”

“Just as personal values influence and guide an individual’s behavior, organizational values influence and guide the team’s behavior.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“The actions of men are the best interpreters of their thoughts.”

“I love the story of the salesman who sat looking through the window of a hotel restaurant. Outside raged a blinding snowstorm. “Do you think the roads will be clear enough in the morning to travel?” he asked his waiter. “That depends,” the waiter replied. “Are you on salary or commission?” 

“Maya Angelou observed you cant use up creativity. The more you use, the more you have. Sadly,too often creativity is smothered rather than nurtured. There has to be climate in which new ways of thinking,perceiving, questioning are encouraged.”

“If you don’t know how to add to others, then you probably subtract by default.”

“people don’t function like machines. They have feelings. They think. They have problems, hopes, and dreams. Though people can be managed, they would much rather be led. And when they are led, they perform at a much higher level.”

“Managers work with processes—leaders work with people.”