“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
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John C. Maxwell
“People who lead for selfish reasons seek… Power: They love control and will continue to add value to themselves by reducing the value of others. Position: Titles are their ego food. They continually make sure that others feel their authority and know their rights as a leader. Money: They will use people and sell themselves for financial gain. Prestige: Their looking good is more important to them than their being and doing good.”
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John C. Maxwell
“Leading with a lack of integrity is choosing to fail before taking your first step.”
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John C. Maxwell
“Good thoughts and actions can never produce bad results; bad thoughts and actions can never produce good results.”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“There’s a difference between hearing people and listening to them.”
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John C. Maxwell
“If you are to become more sensitive, you must be willing to take a risk. Take the initiative to find a need and take action.”
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John C. Maxwell
“When you do well, you think it’s worth it. When you sacrifice so much and you finally do well, it feels really good.”
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John C. Maxwell
“there is no future in any job. The future lies in the man who holds the job.”
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John C. Maxwell
“Are we quick to respond to others’ needs? Do we run from problems or face them? Do we talk more about bad news or good news? Do we give people the benefit of the doubt, or do we assume the worst?
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John C. Maxwell
“We cannot choose how many years we will live, but we can choose how much life those years will have. We cannot control the beauty of our face, but we can control the expression on it. We cannot control life’s difficult moments, but we can choose to make life less difficult. We cannot control the negative atmosphere of the world, but we can control the atmosphere of our minds.”
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John C. Maxwell
“leaders who are effective are leaders who are disciplined in their daily lives.”
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John C. Maxwell
“John Wesley: “Do all the good you can. By all the means you can. In all the ways you can. In all the places you can. At all the times you can. To all the people you can. As long as ever you can.”
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John C. Maxwell
“You can't move people to action unless you first move them with emotion.... The heart comes before the head.”
―
John C. Maxwell
