“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
―
John C. Maxwell
“Eleanor Roosevelt said, “One’s philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”
―
John C. Maxwell
“Leadership is developed, not discovered. It’s a process.
―
John C. Maxwell
“Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.”
―
John C. Maxwell
“If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate.”
―
John C. Maxwell
“The measure of a great teacher isn’t what he or she knows; it’s what the students know.”
―
John C. Maxwell
“Successful people do the things that unsuccessful people are unwilling to do
―
John C. Maxwell
“INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?”
―
John C. Maxwell
“Haga una lista de al menos cinco pero no más de diez metas.) Ahora identifique los que requerirán la participación o la cooperación de los demás. En estas actividades, su capacidad de liderazgo redundará en eficacia.
―
John C. Maxwell
“It doesn’t matter what job you do or what position you obtain; you will have limits. That’s just the way life is.
―
John C. Maxwell
“George Matthew Adams asserts, "In this life, we get only those things for which we hunt, for which we strive, and for which we are willing to sacrifice. It is better to aim for something you want—even though you miss it—than to get something that you didn't aim to get, and which you don't want!
―
John C. Maxwell
“If we despise the position we have, it may be because of what I call “destination disease,” which can also be called the greener grass syndrome. If we focus on being some other place because we think it’s better, then we will neither enjoy where we are nor do what we must to succeed.
―
John C. Maxwell
“Errors become mistakes when we perceive them and respond to them incorrectly. Mistakes become failures when we continually respond to them incorrectly.”
―
John C. Maxwell
