“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Winning teams have players who put the good of the team ahead of themselves. They want to play in their area of strength, but they’re willing to do what it takes to take care of the team. They are willing to sacrifice their role for the greater goal.”
―
John C. Maxwell
“People are training for success when they should be training for failure. Failure is far more common than success; poverty is more prevalent than wealth; and disappointment more normal than arrival. —J.WALLACE HAMILTON”
―
John C. Maxwell
“When you accomplish something that you once believed was impossible, it makes you a new person. It changes the way you see yourself and the world.”
―
John C. Maxwell
“La motivación siempre es directamente proporcional al nivel de expectativa”
―
John C. Maxwell
“Don’t worry about making friends; don’t worry about making enemies. Worry about winning, because if you win, your enemies can’t hurt you, and if you lose, your friends can’t stand you.”
―
John C. Maxwell
“The greatest obstacle to discovery is not ignorance. It is the illusion of knowledge.”
―
John C. Maxwell
“The more you do to go beyond words, the greater the chance you will connect with people.”
―
John C. Maxwell
“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”
―
John C. Maxwell
“People dont care what you know until they know what you care”
―
John C. Maxwell
“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence. —Bernard Montgomery,”
―
John C. Maxwell
“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
―
John C. Maxwell
“Leading with a lack of integrity is choosing to fail before taking your first step.”
―
John C. Maxwell
“You never really know something until you teach it to someone else.”
―
John C. Maxwell
“their success is more important to you than your success,”
―
John C. Maxwell
