“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Un líder es grande, no por su poder, sino por su habilidad de hacer surgir poder a otros.”
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John C. Maxwell
“The toughest thing about success is that you’ve got to keep on being a success. Talent is only a starting point in business. You’ve got to keep working that talent.”
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John C. Maxwell
“He who thinketh he leadeth and hath no one following him is only taking a walk.”
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John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow
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John C. Maxwell
“Weston H. Agor le llama intuición a “lo que sabemos con seguridad sin saberlo con certeza”.
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John C. Maxwell
“President Abraham Lincoln said, “Nearly all men can stand adversity, but if you want to test a man’s character, give him power.”
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John C. Maxwell
“People buy into the leader before they buy into the vision.”
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John C. Maxwell
“greatest enemy to tomorrow’s success is sometimes today’s success.”
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John C. Maxwell
“If your habits don't line up with your dream, then you need to either change your habits or change your dream.”
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John C. Maxwell
“EXAMPLES OF THE PARETO PRINCIPLE: TIME 20 percent of our time produces 80 percent of the results. COUNSELING 20 percent of the people take up 80 percent of our time. PRODUCTS 20 percent of the products bring in 80 percent of the profit. READING 20 percent of the book contains 80 percent of the content. JOB 20 percent of our work gives us 80 percent of our satisfaction. SPEECH 20 percent of the presentation produces 80 percent of the impact. DONATIONS 20 percent of the people will give 80 percent of the money. LEADERSHIP 20 percent of the people will make 80 percent of the decisions. PICNIC 20 percent of the people will eat 80 percent of the food!”
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John C. Maxwell
“The younger you are, the more likely you will give your attention to many things. That’s good because if you’re young you’re still getting to know yourself, your strengths and weaknesses. If you focus your thinking on only one thing and your aspirations change, then you’ve wasted your best mental energy. As you get older and more experienced, the need to focus becomes more critical. The farther and higher you go, the more focused you can be—and need to be.”
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John C. Maxwell
“«No es la posición lo que hace al líder, sino el líder quien establece la posición».”
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John C. Maxwell
“Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you?”
―
John C. Maxwell
