“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Poet Ralph Waldo Emerson said, “The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”
―
John C. Maxwell
“In general, there are no bad audiences; only bad speakers.”
―
John C. Maxwell
“1. Cop-outs. People who have no goals and do not commit. 2. Holdouts. People who don’t know if they can reach their goals, so they’re afraid to commit. 3. Dropouts. People who start toward a goal but quit when the going gets tough. 4. All-outs. People who set goals, commit to them, and pay the price to reach”
―
John C. Maxwell
“You'll never change your life until you change something you do daily. The secret of your success is found in your daily routine.”
―
John C. Maxwell
“THE LAW OF THE PRICE TAG The Team Fails to Reach Its Potential When It Fails to Pay the Price”
―
John C. Maxwell
“Any married man should forget his mistakes—there’s no use in two people remembering the same thing.”
―
John C. Maxwell
“Risk must be evaluated not by the fear it generates in you or the probability of your success, but by the value of the goal.”
―
John C. Maxwell
“A dream is an inspiring picture of the future that energizes your mind, will, and emotions, empowering you to do everything you can to achieve it.”
―
John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
―
John C. Maxwell
“To lead any way other than by example, we send a fuzzy picture of leadership to others. If we work on improving ourselves first and make that our primary mission, then others are more likely to follow.”
―
John C. Maxwell
“If you want to win over another person, first win his heart, and the rest of him is likely to follow.”
―
John C. Maxwell
“life.When they find someone who can communicate something of value to them, they will usually listen.”
―
John C. Maxwell
“It's not the position that makes the leader; it's the leader that makes the position. ”
―
John C. Maxwell
