“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“We cannot choose how many years we will live, but we can choose how much life those years will have. We cannot control the beauty of our face, but we can control the expression on it. We cannot control life’s difficult moments, but we can choose to make life less difficult. We cannot control the negative atmosphere of the world, but we can control the atmosphere of our minds.”
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John C. Maxwell
“Charismatic people not only want to win, they want others to win too. That creates productivity.”
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John C. Maxwell
“You cannot grow unless you are willing to change. And you will not change unless you change something you do every day.”
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John C. Maxwell
“Almost every man wastes part of his life in attempts to display qualities he does not possess.”
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John C. Maxwell
“People buy into the leader before they buy into the vision.”
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John C. Maxwell
“Example is not the main thing in influencing others . . . it is the only thing.”
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John C. Maxwell
“Cuando su mentalidad es dar más de lo que toma, lo fuerza a pensar más en los demás que en usted mismo.”
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John C. Maxwell
“A team is a group of people who may not be equal in experience, talent, or education but in commitment.”
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John C. Maxwell
“Success in your work will be greatly increased if the 3 R’s (Requirements/ Return/Reward) are similar
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John C. Maxwell
“St. Francis of Assisi said, “Start doing what is necessary; then do what is possible; and suddenly you are doing the impossible.”
―
John C. Maxwell
“Many of life’s failures are people who did not realize how close they were to success when they gave up.
―
John C. Maxwell
“Instead of trying to be great, be part of something greater than yourself.”
―
John C. Maxwell
“wisdom is knowing the right path to take. Integrity is taking it.”
―
John C. Maxwell
“But the Law of Magnetism really is true: who you are is who you attract.”
―
John C. Maxwell
