“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“When leaders learn and live good values, they make themselves more valuable and lift the value of other people. That is the foundation of positive leadership.”
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John C. Maxwell
“Clearly, if leaders have a strong set of ethical values and live them out, then people will respect them, not just their position. Immature leaders try to use their position to drive high performance.”
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John C. Maxwell
“Tend to the people, and they will tend to the business.”
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John C. Maxwell
“Inspirar a otros para hacer un mejor trabajo es el logro de un líder.”
―
John C. Maxwell
“Thinking for a Change shares the way that I think on a daily basis. My wife, Margaret, says it has more of my DNA than any of my other books.”
―
John C. Maxwell
“Henry Ford, who said, “Don’t find a fault; find a remedy.”
―
John C. Maxwell
“La experiencia no garantiza la credibilidad, pero motiva a las personas a dar la oportunidad de probar que se es capaz.”
―
John C. Maxwell
“The larger the group, the simpler the communication needs to be.”
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John C. Maxwell
“Anytime a relationship is unequal, it cannot last—whether you are giving more than you get or getting more than you deserve.”
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John C. Maxwell
“Until thought is linked with purpose there is no intelligent accomplishment.”
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John C. Maxwell
“When it comes to the thing you love to do, the thing you were made to do, aim high. The odds matter little. Whether you fall down along the way matters little.”
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John C. Maxwell
“A dream is an inspiring picture of the future that energizes your mind, will, and emotions, empowering you to do everything you can to achieve it.”
―
John C. Maxwell
“St. Francis of Assisi said, “Start doing what is necessary; then do what is possible; and suddenly you are doing the impossible.”
―
John C. Maxwell
