“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The bottom line in leadership isn't how far we advance ourselves but how far we advance others.”
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John C. Maxwell
“distinct vision, a precise plan, plenty of resources, and incredible leadership, but if you don’t have the right people, you’re not going to get anywhere.”
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John C. Maxwell
“Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”
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John C. Maxwell
“Everyone is important, but everyone isn’t equal. The person with greater experience, skill, and productivity in a given area is more important to the team in that area.”
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John C. Maxwell
“Las personas no quieren ser manejadas. Quieren ser dirigidas. ¿Alguien ha oído de un administrador mundial? De un líder mundial, sí. De un líder educativo, sí. De un líder político, religioso, explorador, comunitario, laboral, empresarial. Sí, ellos dirigen, no administran. La zanahoria siempre logra más que el látigo. Pregúntele a su caballo. Usted puede dirigir su caballo hacia donde hay agua, pero no puede obligarlo a beberla. Si usted quiere manejar a alguien, manéjese a usted mismo. Haga eso bien y estará listo para dejar de manejar y comenzar a dirigir.”
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John C. Maxwell
“You must have a long-range vision to keep you from being frustrated by short-range failures.”
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John C. Maxwell
“«El destino no es cuestión de suerte, es cuestión de decisión; no es algo que se espera, es algo que se logra».”
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John C. Maxwell
“One of the greatest problems people have with failure is that they are too quick to judge isolated situations in their lives and label them as failures. Instead, they need to keep the bigger picture in mind.”
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John C. Maxwell
“Connection provides the bridge between ‘this is how’ and ‘begin now.”
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John C. Maxwell
“People say there are two great days in a person’s life: the day you were born and the day you discover why
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“To lead yourself, use your head; to lead others, use your heart.”
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John C. Maxwell
“Clearly, if leaders have a strong set of ethical values and live them out, then people will respect them, not just their position. Immature leaders try to use their position to drive high performance.”
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John C. Maxwell
