“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Uniformity is not the key to successful teamwork. The glue that holds a team together is unity of purpose.”
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John C. Maxwell
“The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.”
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John C. Maxwell
“The one thing you need to know about teamwork is that there is more than one thing you need to know about teamwork.”
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John C. Maxwell
“To reach your potential you must grow. And to grow, you must be highly intentional about it.”
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John C. Maxwell
“Of all the things a leader should fear, complacency should head the list. —John C. Maxwell”
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John C. Maxwell
“Warren Bennis and Bert Nanus say that “trust is the emotional glue that binds followers and leaders together.”
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John C. Maxwell
“Every person has a longing to be significant, to make a contribution, to be a part of something noble and purposeful.”
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John C. Maxwell
“God uses people who fail—'cause there aren't any other kind around.”
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John C. Maxwell
“When I want to really get to know someone, I ask three questions. People’s answers to these give me great insight into someone’s heart. The questions are: What do you dream about? What do you sing about? What do you cry about?”
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John C. Maxwell
“Just remember that if you’re not working at your game to the utmost of your ability, there will be someone out there somewhere with equal ability. And one day you’ll play each other, and he’ll have the advantage.”
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John C. Maxwell
