“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“God uses people who fail—'cause there aren't any other kind around.”
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John C. Maxwell
“One of the reasons that problem solving is so difficult is that we are often too close to the problems to truly understand them.”
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John C. Maxwell
“John Callen: “La habilidad más buscada, desde director general hasta el menor puesto, es la habilidad de comunicarse con la gente. La persona que pueda hacerlo en los negocios siempre será solicitada”
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John C. Maxwell
“You don't say how slim the odds are but rather how you can improve the odds.”
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John C. Maxwell
“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”
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John C. Maxwell
“Not realizing what you want is a problem of knowledge. Not pursuing what you want is a problem of motivation. Not achieving what you want is a problem of persistence.”
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John C. Maxwell
“Every message that people receive is filtered through the messenger who delivers it.”
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John C. Maxwell
“The bottom line in managing your emotions is that you should put others – not yourself – first in how you handle and process them. Whether you delay or display your emotions should not be for your own gratification. You should ask yourself, What does the team need? Not, What will make me feel better?”
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John C. Maxwell
“Good leaders know when to display emotions and when to delay them.”
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John C. Maxwell
“If a team is to accomplish its goals, it has to know where it stands.”
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John C. Maxwell
“The number-one reason most people lose arguments is not because they’re wrong; it’s because they don’t know when to quit.”
―
John C. Maxwell
