“The goal of confrontation should be to help, not to humiliate.”
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John C. Maxwell
“Ninety percent of all those who fail are not actually defeated. They simply quit.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“John D. Rockefeller Jr. said, “I believe that every right implies a responsibility; every opportunity, an obligation; every possession, a duty.”
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John C. Maxwell
“Un líder es grande, no por su poder, sino por su habilidad de hacer surgir poder a otros.”
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John C. Maxwell
“You learn resiliency and tenacity during tough assignments, not easy ones. When tough choices have to be made and results are difficult to achieve, leaders are forged.”
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John C. Maxwell
“La mayor parte de las personas buscan la excepción en vez de ser excepcionales.”
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John C. Maxwell
“Believe in what you say. Then, live what you say. There is no greater credibility than conviction in action.”
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John C. Maxwell
“Hundreds can talk for one who can think, but thousands can think for one who can see.”
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John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
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John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“People don't care how much you know unless you know how much you care”
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John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
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John C. Maxwell
“You never really know something until you teach it to someone else.”
―
John C. Maxwell
