“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Connect emotionally through facial expressions, laughter, and tears.”
―
John C. Maxwell
“Los educadores toman algo simple y lo vuelven complicado. Los comunicadores toman algo complicado y lo hacen simple.
―
John C. Maxwell
“In most cases, those who want power probably shouldn't have it, those who enjoy it probably do so for the wrong reasons, and those who want most to hold on to it don't understand that it's only temporary.”
―
John C. Maxwell
“Elbert Hubbard said that the greatest mistake a person can make is to be afraid of making one.
―
John C. Maxwell
“A dream worth pursuing is a picture and blueprint of a person's purpose and potential”
―
John C. Maxwell
“Too many people, when they make a mistake, just keep stubbornly plowing ahead and end up repeating the same mistakes. I believe in the motto, Try and try again.' But the way I read it, it says, Try, then stop and think. Then try again.”
―
John C. Maxwell
“The more seriously you take your growth, the more seriously your people will take you.”
―
John C. Maxwell
“La experiencia no garantiza la credibilidad, pero motiva a las personas a dar la oportunidad de probar que se es capaz.”
―
John C. Maxwell
“The longer you wait to do something you should do now, the greater the odds that you will never actually do it.”
―
John C. Maxwell
“You cannot grow unless you are willing to change. And you will not change unless you change something you do every day.”
―
John C. Maxwell
