“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“POINT OUT A GREAT STRENGTH OF SOMEONE IN YOUR LIFE TODAY.”
―
John C. Maxwell
“I strongly encourage you to find a place to think and to discipline yourself to pause and use it, because it has the potential to change your life. It can help you to figure out what’s really important and what isn’t. As writer and Catholic priest Henri J. M. Nouwen observed, “When you are able to create a lonely place in the middle of your actions and concerns, your successes and failures slowly can lose some of their power over you.”
―
John C. Maxwell
“We the uninformed, working for the inaccessible, are doing the impossible for the ungrateful!”
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John C. Maxwell
“many people are more comfortable with old problems than with new solutions.
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John C. Maxwell
“A good leader encourages followers to tell him what he needs to know, not what he wants to hear”
―
John C. Maxwell
“Life is pretty much a selling job. Whether we succeed or fail is largely a matter of how well we motivate the human beings with whom we deal to buy us and what we have to offer. Success”
―
John C. Maxwell
“Real leaders have something to give, and they give it freely. Anthony DeMello saw a starving child shivering in the cold. Angrily he lifted his eyes to heaven and said, “God, how could you allow such suffering? Why don’t you do something?” There was a long silence and then DeMello was startled when he heard the voice of God answer him, “I certainly have done something—I made you.”
―
John C. Maxwell
“we often place too much emphasis on making decisions and too little on managing the decisions we've already made.”
―
John C. Maxwell
“Every person has a longing to be significant, to make a contribution, to be a part of something noble and purposeful.”
―
John C. Maxwell
“you need to stop waiting for the man you want to become and start being the man you want to be.”
―
John C. Maxwell
“When was the last time you did something for the first time?”
―
John C. Maxwell
“wisdom is knowing the right path to take. Integrity is taking it.”
―
John C. Maxwell
