“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Cemetery communication: lots of people are out there, but nobody is listening.”
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John C. Maxwell
“If you combine your thoughts with the thoughts of others, you will come up with thoughts you’ve never had!”
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John C. Maxwell
“Successful people do the things that unsuccessful people are unwilling to do.”
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John C. Maxwell
“1. Experience: People who have been down the road of life and understand it. 2. Heart for God: People who place God first and uphold His values. 3. Objectivity: People who see the pros and cons of the issues. 4. Love for people: People who love others and value them more than things. 5. Complementary gifts: People who bring diverse gifts to the relationship. 6. Loyalty to the leader: People who truly love and are concerned for the leader. The Maxwell Leadership Bible”
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John C. Maxwell
“You'll never change your life until you change something you do daily. The secret of your success is found in your daily routine.”
―
John C. Maxwell
“We can change our whole life and the attitude of people around us simply by changing ourselves. —RUDOLF DREIKURS”
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John C. Maxwell
“The writer of Proverbs observed that sharp people sharpen one another, just as iron sharpens iron. If you want to be a sharp thinker, be around sharp people.”
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John C. Maxwell
“People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can’t do that if you don’t take responsibility for your actions and learn from your mistakes.”
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John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
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John C. Maxwell
“When special people touch our lives then suddenly we see how beautiful and wonderful our world can really be. They show us that our special hopes and dreams can take us far by helping us look inward and believe in who we are. They bless us with their love and joy through everything they give. When special people touch our lives they teach us how to live.”
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John C. Maxwell
“Leadership is a moving target, and it always will be. If you desire to become a better leader, get comfortable with change. And if you want to lead up, learn to think like a leader. Think people, think progress, and think intangibles.”
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John C. Maxwell
“A sign of a great team leader is the proper placement of people.”
―
John C. Maxwell
“The measure of a leader is not the number of people who serve him but the number of people he serves.”
―
John C. Maxwell
“Believe while others are doubting. Plan while others are playing. Study while others are sleeping. Decide while others are delaying. Prepare while others are daydreaming. Begin while others are procrastinating. Work while others are wishing. Save while others are wasting. Listen while others are talking. Smile while others are frowning. Commend while others are criticizing. Persist while others are quitting.”
―
John C. Maxwell
