“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“The vision of the leader becomes the aspiration of the people. The impact is incredible.”
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John C. Maxwell
“Pocas cosas ayudan a una persona como el ánimo. George M. Adams lo llamó «el oxígeno del alma».”
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John C. Maxwell
“Reward only finished work: It’s good to praise effort, but you should never reward it.
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John C. Maxwell
“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”
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John C. Maxwell
“The truth is that leadership opportunities are plentiful and within reach of most people.”
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John C. Maxwell
“Don’t settle for poor performers. Keep in mind that one great person will always out-produce and out-perform two mediocre people.”
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John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
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John C. Maxwell
“Your attitude colors every aspect of your life. It is like the mind’s paintbrush.”
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John C. Maxwell
“You must reject common thinking if you want to accomplish uncommon results.”
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John C. Maxwell
“El que piensa que dirige y no tiene a nadie siguiéndole, sólo está dando un paseo.”
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John C. Maxwell
“Johann Wolfgang von Goethe emphasized, “Treat a man as he appears to be and you make him worse. But treat a man as if he already were what he potentially could be, and you make him what he should be.”
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John C. Maxwell
“To put significance in our stories, we must also take action. Being passive may feel safe. If you do nothing, nothing can go wrong. But while inaction cannot fail, it cannot succeed either. We can wait, and hope, and wish, but if we do, we miss the stories our lives could be.”
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John C. Maxwell
“George Matthew Adams asserts, "In this life, we get only those things for which we hunt, for which we strive, and for which we are willing to sacrifice. It is better to aim for something you want—even though you miss it—than to get something that you didn't aim to get, and which you don't want!
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John C. Maxwell
