“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“KEY CONCEPT: Connecting begins when the other person feels valued.”
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John C. Maxwell
“The greater the impact you want to make, the greater your influence needs to be. Whatever you will accomplish is restricted by your ability to lead others.”
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John C. Maxwell
“Too many people, when they make a mistake, just keep stubbornly plowing ahead and end up repeating the same mistakes. I believe in the motto, Try and try again.' But the way I read it, it says, Try, then stop and think. Then try again.”
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John C. Maxwell
“If you are willing to change your thinking, you can change your feelings.”
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John C. Maxwell
“Great people talk about ideas, average people talk about themselves, and small people talk about others”
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John C. Maxwell
“Have patience. All things are difficult before they become easy.” —Saadi”
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John C. Maxwell
“Todo tiene su momento oportuno; hay un tiempo para todo lo que se hace bajo el cielo”
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John C. Maxwell
“The Pareto Principle 20 percent of your priorities will give you 80 percent of your production IF you spend your time, energy, money, and personnel on the top 20 percent of your priorities.”
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John C. Maxwell
“If you don’t like the crop you are reaping, check the seed you are sowing.”
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John C. Maxwell
“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.”
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John C. Maxwell
“«Uno no puede enemistarse con las personas e influir en ellas al mismo tiempo».”
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John C. Maxwell
“How do you identify someone who needs encouragement? That person is breathing.
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John C. Maxwell
“Eleanor Roosevelt said, “One’s philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”
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John C. Maxwell
