“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If you want your life to be a magnificent story, then realize that you are its author. Every day you have the chance to write a new page in that story. I want to encourage you to fill those pages with responsibility to others and yourself. If you do, in the end you will not be disappointed.”
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John C. Maxwell
“Dos de las maneras más rápidas para conectarse con otra persona son hacer preguntas y pedir ayuda.”
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John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
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John C. Maxwell
“Warren Bennis and Bert Nanus say that “trust is the emotional glue that binds followers and leaders together.”
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John C. Maxwell
“Efficiency is the foundation for survival. Effectiveness is the foundation of success.”
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John C. Maxwell
“There is no life as empty as the self-centered life. There is no life as centered as the self-empty life.”
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John C. Maxwell
“John Callen: “La habilidad más buscada, desde director general hasta el menor puesto, es la habilidad de comunicarse con la gente. La persona que pueda hacerlo en los negocios siempre será solicitada”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity”
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John C. Maxwell
“No one can understand that mysterious thing we call influence . . . yet . . . everyone of us continually exerts influence, either to heal, to bless, to leave marks of beauty; or to wound, to hurt, to poison, to stain other lives.”
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John C. Maxwell
“Cuando los líderes aprenden buenos valores y los viven, ellos mismos se hacen más valiosos e incrementan el valor de las demás personas.”
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John C. Maxwell
“Success is not measured by what you do compared to what others do, it is measured by what you do with the ability God gave you. Zig Ziglar”
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John C. Maxwell
“There is no use whatever trying to help people who do not help themselves. You cannot push anyone up a ladder unless he is willing to climb himself.” —Andrew Carnegie”
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John C. Maxwell
“If you’re going to grow, you have to be intentional.” —Curt Kampmeier”
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John C. Maxwell
