“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Dont ever be impressed with goal setting; be impressed with goal getting. Reaching new goals and moving to a higher level of performance always requires change, and change feels awkward. But take comfort in the knowledge that if a change doesn't feel uncomfortable, then it's propably not really a change.”
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John C. Maxwell
“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”
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John C. Maxwell
“I want to make a difference with people who want to make a difference, doing something that makes a difference.”
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John C. Maxwell
“Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”
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John C. Maxwell
“Write down somewhere in the margins on this page your answer to this question: How have you changed . . . lately? In the last week, let’s say? Or in the last month? The last year? Can you be very specific? Or must your answer be incredibly vague? You say you’re growing. Okay . . . how? “Well,” you say, “In all kinds of ways.” Great! Name one. You see, effective teaching comes only through a changed person. The more you change, the more you become an instrument of change in the lives of others. If you want to become a change agent, you also must change.2 Change the leader—change the organization.”
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John C. Maxwell
“Ideas have a short shelf life. You must act on them before the expiration date.”
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John C. Maxwell
“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”
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John C. Maxwell
“To become a 360-Degree Leader, you will have to pay a price. You will have to give up other opportunities in order to lead. You will have to sacrifice some personal goals for the sake of others. You will have to get out of your comfort zone and do things you’ve never done before. You will have to keep learning and growing when you don’t feel like it. You will have to repeatedly put others ahead of yourself. And if you desire to be a really good leader, you will have to do these things without fanfare or complaint.”
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John C. Maxwell
“Power tends to corrupt and absolute power corrupts absolutely.”
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John C. Maxwell
“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”
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John C. Maxwell
“The greatest problem with communication is the illusion that it has been accomplished.”
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John C. Maxwell
“Today Matters People create success in their lives by focusing on today. It may sound trite, but today is the only time you have. It’s too late for yesterday. And you can’t depend on tomorrow. That’s why today matters.”
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John C. Maxwell
“Each day is an unrepeatable miracle. Today will never happen again, so we must make it count.”
―
John C. Maxwell
