“«En el control de calidad no nos preocupa el producto, nos preocupa el proceso. Si el proceso es correcto, el producto está garantizado». Lo mismo se aplica a la integridad: garantiza la credibilidad.”
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John C. Maxwell
“If you pair excellence with humility, people not only won’t run over you, they will respect you.”
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John C. Maxwell
“only people who can see the invisible can do the impossible.”
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John C. Maxwell
“You'll never change your life until you change something you do daily. The secret of your success is found in your daily routine.”
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John C. Maxwell
“communication comes from the Latin word communis, meaning “common.”
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John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
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John C. Maxwell
“Nobody wanders his or her way to a dream, and nobody achieves a dream by accident. Don't shortcut the process and risk cheating yourself out of your dream!”
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John C. Maxwell
“Good leaders motivate others by their listening skills. We are to: avoid prejudicial first impressions; become less self-centered; withhold initial criticism; stay calm; listen with empathy; be active listeners; clarify what we hear; and recognize the healing power of listening. Then we are to act on what we hear”
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John C. Maxwell
“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
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John C. Maxwell
“Reward only finished work: It’s good to praise effort, but you should never reward it.
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John C. Maxwell
“Today Matters People create success in their lives by focusing on today. It may sound trite, but today is the only time you have. It’s too late for yesterday. And you can’t depend on tomorrow. That’s why today matters.”
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John C. Maxwell
“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence. —Bernard Montgomery,”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Maya Angelou observed you cant use up creativity. The more you use, the more you have. Sadly,too often creativity is smothered rather than nurtured. There has to be climate in which new ways of thinking,perceiving, questioning are encouraged.”
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John C. Maxwell
