“If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate.”

“People are training for success when they should be training for failure. Failure is far more common than success; poverty is more prevalent than wealth; and disappointment more normal than arrival. —J.WALLACE HAMILTON”

“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”

“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”

“To reach your potential you must grow. And to grow, you must be highly intentional about it.”

“with success come options. How we use those options reveals our character.”

“«A los hombres se les desarrolla de la misma manera en que se explota una mina de oro. Hay que remover toneladas de tierra para obtener una onza de oro. Aunque usted no entra en la mina en busca de la tierra», añadió,”

“The boss drives his workers; the leader coaches them. The boss depends on authority; the leader on goodwill. The boss inspires fear; the leader inspires enthusiasm. The boss says “I”; the leader, “we.” The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss knows how it is done; the leader shows how. The boss says, “Go”; the leader says, “Let’s go!”

“When you give of yourself, it benefits you, the organization, and the receiver.”

“The Constitution guarantees free speech, but it doesn’t guarantee listeners.”

“We can change our whole life and the attitude of people around us simply by changing ourselves. —RUDOLF DREIKURS”

“One of the reasons that problem solving is so difficult is that we are often too close to the problems to truly understand them.”

“Al preguntar cómo podemos maximizar nuestras experiencias, les sacamos el mayor provecho.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“If you pair excellence with humility, people not only won’t run over you, they will respect you.”