“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Successful people do the things that unsuccessful people are unwilling to do
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John C. Maxwell
“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”
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John C. Maxwell
“only people who can see the invisible can do the impossible.”
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John C. Maxwell
“Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you?”
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John C. Maxwell
“Your ultimate goal as a leader should be to work hard enough and strategically enough that you have more than enough to give and share with others.”
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John C. Maxwell
“If you want to be a leader, the good news is that you can do it. Everyone has the potential, but it isn't accomplished overnight. It requires perseverance.”
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John C. Maxwell
“If you wait until you feel like doing something, you will likely never accomplish it.”
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John C. Maxwell
“It’s easier to move from failure to success than from excuses to success.”
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John C. Maxwell
“Think “tomorrow.” Make today’s efforts pay off tomorrow. Free the imagination. You are capable of more than you can imagine—so imagine the ultimate. Strive for lasting quality. “Good enough” never is. Have “stick-to-it-ivity.” Never, never, never give up. Have fun. You’re never truly a success until you enjoy what you are doing.”
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John C. Maxwell
“If you keep your mind active, regularly take on mental challenges, and continually think abuot the right things, you will develop the disciplined thinking that will help you with whatever you endeavor to do.”
―
John C. Maxwell
“The whole idea of motivation is a trap. Forget motivation. Just do it.”
―
John C. Maxwell
“«El destino no es cuestión de suerte, es cuestión de decisión; no es algo que se espera, es algo que se logra».”
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John C. Maxwell
“The Constitution guarantees free speech, but it doesn’t guarantee listeners.”
―
John C. Maxwell
