“people who do not forgive are hurting themselves much more than they’re hurting others.”

“Anytime a relationship is unequal, it cannot last—whether you are giving more than you get or getting more than you deserve.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“People need clear objectives set before them if they are to achieve anything of value.”

“Any married man should forget his mistakes—there’s no use in two people remembering the same thing.”

“you must be able to take the new thing you’ve learned today and build upon what you learned yesterday to keep growing.”

“La mayoría de personas emplean más tiempo planeando sus vacaciones de verano que planeando sus vidas”

“A good leader encourages followers to tell him what he needs to know, not what he wants to hear”

“A leader is one who knows the way, goes the way, and shows the way.”

“A person who has a dream knows what he is willing to give up in order to go up.”

“Al preguntar cómo podemos maximizar nuestras experiencias, les sacamos el mayor provecho.”

“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”

“The bookends of success are starting and finishing.”

“Be Original.”

“Above all, don’t dwell on yesterday’s victory. If your focus is on what’s behind you rather than what’s ahead, you will crash.”