“You are nothing unless it comes from your heart. Passion, caring, really looking to create excellence. If you perform functions only and go to work only to do processes, then you are effectively retired. And it scares me—most people I see, by age twenty-eight are retired.”

“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”

“If you do the things you need to do when you need to do them, then someday you can do the things you want do when you want to do them.”

“People like people who like them.”

“St. Francis of Assisi said, “Start doing what is necessary; then do what is possible; and suddenly you are doing the impossible.”

“«Uno no puede enemistarse con las personas e influir en ellas al mismo tiempo».”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“If you talk to a man in the language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

“Every message that people receive is filtered through the messenger who delivers it.”

“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”

“Thinking is hard work; that’s why so few do it.”

“The bottom line in leadership isn't how far we advance ourselves but how far we advance others.”

“you must be able to take the new thing you’ve learned today and build upon what you learned yesterday to keep growing.”

“Advice is what we ask for when we already knew the answer but wish we didn't.”

“English heart surgeon Martyn Lloyd-Jones asserted, “Most unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself.”