“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“POSITIVE ATTITUDE: THE FIRST KEY TO WHAT HAPPENS IN YOU”
―
John C. Maxwell
“It is true: most people are more satisfied with old problems than committed to finding new solutions.”
―
John C. Maxwell
“La ansiedad y el temor son emociones debilitantes para el corazón humano, y también lo son las pérdidas. Pueden debilitarnos, encarcelarnos, paralizarnos, desalentarnos y enfermarnos. Para ser exitosos, necesitamos encontrar maneras de desatascarnos emocionalmente.”
―
John C. Maxwell
“When an archer misses the mark he turns and looks for the fault within himself. Failure to hit the bull’s-eye is never the fault of the target. To improve your aim, improve yourself.”
―
John C. Maxwell
“Leadership isn't about winning. It's about bringing people with you to the finish line.”
―
John C. Maxwell
“Los grandes líderes buscan y encuentran a líderes en potencia, y los transforman en buenos líderes.”
―
John C. Maxwell
“«Ayude a muchas personas a tener éxito, y usted también lo tendrá».”
―
John C. Maxwell
“Improving your abilities in high-priority areas is always a good investment in yourself that will pay off in the long run.”
―
John C. Maxwell
“REAL: relationships, equipping, attitude, and leadership.”
―
John C. Maxwell
“One of the great ironies of life is that if you give up your life, you gain it. If you help others, you benefit. If you lose yourself, you find yourself.”
―
John C. Maxwell
“Stay focused instead of getting offended or off track by others.”
―
John C. Maxwell
“usted se gana el corazón de las personas cuando les ayuda a crecer.”
―
John C. Maxwell
People buy into the leader before they buy into the plan.”
―
John C. Maxwell
