“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Successful people do daily what unsuccessful people do occasionally. They practice daily disciplines. They implement systems for their personal growth. They make it a habit to maintain a positive attitude
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John C. Maxwell
“Los grandes líderes buscan y encuentran a líderes en potencia, y los transforman en buenos líderes.”
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John C. Maxwell
“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“This helps me ‘keep the main thing, the main thing,’ since I am so easily distracted.” You may want to do something similar,
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John C. Maxwell
“President Abraham Lincoln said, “Nearly all men can stand adversity, but if you want to test a man’s character, give him power.”
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John C. Maxwell
“The ability to connect with others begins with understanding the value of people.”
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John C. Maxwell
“I feel like one little fellow who knelt at the side of his bed, closed his eyes, and prayed, “God bless Mom. God bless Dad. God bless Grandma.” He said it the same way every time. But one night he added, “And please take care of yourself, God. ’Cause if anything happens to you, we’re all sunk!”
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John C. Maxwell
“You could use the 80/20 rule. Give 80 percent of your effort to the top 20 percent (most important) activities. Another way is to focus on exceptional opportunities that promise a huge return. It comes down to this: give your attention to the areas that bear fruit.”
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John C. Maxwell
“Life’s greatest rewards come from your inner self, from the choices you make, from how you decide to live under whatever circumstances you find yourself in.”
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John C. Maxwell
“A leader with confidence is a leader who brings out positive changes in people.”
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John C. Maxwell
“The best way to become a person that others are drawn to is to develop qualities that we are attracted to in others.”
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John C. Maxwell
“Most careers involve other people. You can have great academic intelligence and still lack social intelligence—the ability to be a good listener, to be sensitive toward others, to give and take criticism well.”
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John C. Maxwell
“Every message that people receive is filtered through the messenger who delivers it.”
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John C. Maxwell
