“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Exercise, lose weight, test your blood sugar, or whatever. Do it without motivation and then guess what. After you start doing the thing, that’s when the motivation comes and makes it easy for you to keep on doing”
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John C. Maxwell
“Successful people do the things that unsuccessful people are unwilling to do.”
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John C. Maxwell
“Most People have a desire to look for the exception instead of the desire to become exceptional. ”
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John C. Maxwell
“A young concert violinist was asked the secret of her success. She replied, “Planned neglect.” Then she explained, “When I was in school, there were many things that demanded my time. When I went to my room after breakfast, I made my bed, straightened the room, dusted the floor, and did whatever else came to my attention. Then I hurried to my violin practice. I found I wasn’t progressing as I thought I should, so I reversed things. Until my practice period was completed, I deliberately neglected everything else. That program of planned neglect, I believe, accounts for my success.”
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John C. Maxwell
“people with a positive attitude focus their time and attention on solutions, not problems.”
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John C. Maxwell
“Good leadership isn’t about advancing yourself. It’s about advancing your team.
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John C. Maxwell
“Each day is an unrepeatable miracle. Today will never happen again, so we must make it count.”
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John C. Maxwell
“Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure.”
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John C. Maxwell
“People’s minds are changed through observation and not argument.” People”
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John C. Maxwell
“Nobody wanders his or her way to a dream, and nobody achieves a dream by accident. Don't shortcut the process and risk cheating yourself out of your dream!”
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John C. Maxwell
“Reward only finished work: It’s good to praise effort, but you should never reward it.
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John C. Maxwell
“Few things build a person up like affirmation. According to Webster’s New World Dictionary, Third College Edition (Simon and Schuster, 1991),
the word affirm comes from ad firmare, which means “to make firm.” So when you affirm people, you make firm within them the things you see about them. Do that often enough, and the belief that solidifies within them will become stronger than the doubts they have about themselves.”
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John C. Maxwell
“A dream is an inspiring picture of the future that energizes your mind, will, and emotions, empowering you to do everything you can to achieve it.”
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John C. Maxwell
“Thomas Jefferson observed, “A candle loses nothing when it lights another candle.” That is the real nature of partnership. I find that many people don’t think that way. They believe that sharing means losing something. But I don’t think that’s true.
Every person possesses one of two mind-sets: scarcity or abundance. People with a scarcity mind-set believe that there’s only so much to go around, so you have to scrap for everything you can and protect whatever you have at all costs. People with an abundance mind-set believe there’s always enough to go around. If you have an idea, share it: you can always come up with another one. If you have money, give some of it away; you can always make more. If you have only one piece of pie, let someone else eat it; you can bake another one.
I believe that in this area, you get from life what you expect. You can hoard what little you have and receive no more. Or you can give what you have, and you will be rewarded with abundance. Your attitude makes the difference. So if you partner with another person and give tremendously, one way or another you’re going to get back more than you gave.”
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John C. Maxwell
