“One of the most important things you can do as a leader is make sure you and your organization are delivering what you promised. The question I ask to make an assessment of this is “Did we exceed expectations?” This ensures my future success and that of my organization. The future is dim professionally for anyone who doesn’t exceed the expectations of customers or clients.”
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John C. Maxwell
“There are two kinds of people in this world: those who want to get things done and those who don’t want to make mistakes.”
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John C. Maxwell
“Speak up TODAY and say something positive. Even a tombstone will say something good about people when they are dead.”
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John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow
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John C. Maxwell
“Cuando los líderes aprenden buenos valores y los viven, ellos mismos se hacen más valiosos e incrementan el valor de las demás personas.”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
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John C. Maxwell
“He who seeks one thing, and but one, May hope to achieve it before life is done. But he who seeks all things wherever he goes Must reap around him in whatever he sows A harvest of barren regret.”
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John C. Maxwell
“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Happiness simply cannot be relied upon as a measure of success.”
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John C. Maxwell
“Believe in the value of others. Carlisle said, “A great man shows his greatness by the way he treats the little man.” The value you place on people determines whether you are a motivator or a manipulator of men.”
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John C. Maxwell
“The difference between the almost right word and the right word is really a large matter—it’s the difference between the lightning bug and the lightning.”
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John C. Maxwell
“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”
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John C. Maxwell
