“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“«Algunas veces, hasta el mejor administrador se asemeja al muchacho que pasea un perro grande y espera a ver dónde quiere ir para llevarlo allá».”
―
John C. Maxwell
“When you give of yourself, it benefits you, the organization, and the receiver.”
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John C. Maxwell
“Your attitude colors every aspect of your life. It is like the mind's paintbrush.”
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John C. Maxwell
“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”
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John C. Maxwell
“To be persuasive we must be believable; to be believable we must be credible; to be credible we must be truthful.”
―
John C. Maxwell
“Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.”
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John C. Maxwell
“Integrity: The leader’s life and words match. Justice: The leader rejects dishonest gain. Convictions: The leader’s values won’t allow him or her to accept bribes. Positive focus: The leader refuses to dwell on destructive issues. Pure: The leader disciplines his or her mind to remain clean and pure. Secure: The leader is firm, stable in his identity and source of strength. The Maxwell Leadership Bible”
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John C. Maxwell
“Success is...
knowing your purpose in life,
growing to reach your maximum potential, and
sowing seeds that benefit others.”
―
John C. Maxwell
“If you do not connect with others, influence is out of the question.”
―
John C. Maxwell
“We need to decide how we want to be treated. Then we need to begin treating others in that manner.”
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John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity is a crossroads that makes a person choose one of two paths: character or compromise. Every time he chooses character, he becomes stronger, even if that choice brings negative consequences.”
―
John C. Maxwell
“A person who knows how may always have a job, but the person who knows why will always be his boss.”
―
John C. Maxwell
