“People who think they’re leading but have no one following them are only taking a walk.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure.”
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John C. Maxwell
“Before you attempt to set things right, make sure you see things right.”
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John C. Maxwell
“Your thinking, more than anything else, shapes the way you live. It’s really true that if you change your thinking, you can change your life.”
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John C. Maxwell
“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
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John C. Maxwell
“People’s minds are changed through observation and not argument.” People”
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John C. Maxwell
“Elbert Hubbard said that the greatest mistake a person can make is to be afraid of making one.
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John C. Maxwell
“Leadership is not about titles, positions or flowcharts. It is about one life influencing another.”
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John C. Maxwell
“You cannot kindle a fire in any other heart until it is burning within your own.”
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John C. Maxwell
“One of my favorite stories is about a newly hired traveling salesman who sent his first sales report to the home office. It stunned the brass in the sales department because it was obvious that the new salesman was ignorant! This is what he wrote: “I seen this outfit which they ain’t never bot a dim’s worth of nothin from us and I sole them some goods. I’m now goin to Chicawgo.” Before the man could be given the heave-ho by the sales manager, along came this letter from Chicago: “I cum hear and sole them haff a millyon.” Fearful if he did, and afraid if he didn’t fire the ignorant salesman, the sales manager dumped the problem in the lap of the president. The following morning, the ivory-towered sales department members were amazed to see posted on the bulletin board above the two letters written by the ignorant salesman this memo from the president: “We ben spendin two much time trying to spel instead of trying to sel. Let’s watch those sails. I want everybody should read these letters from Gooch who is on the rode doin a grate job for us and you should go out and do like he done.”
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John C. Maxwell
“Humility means knowing and using your strength for the benefit of others, on behalf of a higher purpose.” —ALAN ROSS”
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John C. Maxwell
“Individuals score points, but teams win games. In The 17 Indisputable Laws of Teamwork, individuals will learn how to score more points so their teams will win more games.”
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John C. Maxwell
“The bottom line in leadership isn’t how far we advance ourselves but how far we advance others.”
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John C. Maxwell
“If you can't influence people, then they will not follow you. And if people won't follow, you are not a leader. That's the Law of Influence.”
―
John C. Maxwell
