“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
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John C. Maxwell
“Improving your abilities in high-priority areas is always a good investment in yourself that will pay off in the long run.”
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John C. Maxwell
“The greatest mistake we make is living in constant fear that we will make one.”
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John C. Maxwell
“«En el control de calidad no nos preocupa el producto, nos preocupa el proceso. Si el proceso es correcto, el producto está garantizado». Lo mismo se aplica a la integridad: garantiza la credibilidad.”
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John C. Maxwell
“To achieve your dreams, you must embrace adversity and make failure a regular part of your life. If you're not failing, you're probably not really moving forward.”
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John C. Maxwell
“Our business in life is not to get ahead of others, but to get ahead of ourselves—to break our own records, to outstrip our yesterday by our today.”
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John C. Maxwell
“Imagen es lo que la gente piensa que somos. Integridad es lo que en realidad somos.”
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John C. Maxwell
“You are today where your thoughts have brought you. You will be tomorrow where your thoughts take you.”
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John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“To put significance in our stories, we must also take action. Being passive may feel safe. If you do nothing, nothing can go wrong. But while inaction cannot fail, it cannot succeed either. We can wait, and hope, and wish, but if we do, we miss the stories our lives could be.”
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John C. Maxwell
“Success is not measured by what you do compared to what others do, it is measured by what you do with the ability God gave you. Zig Ziglar”
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John C. Maxwell
“How do I fit in my area or department? • How do all the departments fit into the organization? • Where does our organization fit in the market? • How is our market related to other industries and the economy?”
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John C. Maxwell
“Sociologists tell us that even the most introverted individual will influence ten thousand other people during his or her lifetime! This amazing statistic was shared with me by my associate Tim Elmore.”
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John C. Maxwell
