“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“As people gain more authority, they often develop a lack of patience in listening to those under them. A deaf ear is the first indication of a closed mind.”
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John C. Maxwell
“Cuando los líderes aprenden buenos valores y los viven, ellos mismos se hacen más valiosos e incrementan el valor de las demás personas.”
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John C. Maxwell
“THE LAW OF COUNTABILITY Teammates Must Be Able to Count on Each Other When It Counts”
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John C. Maxwell
“What can I say to get others involved around the table? How can I draw them in?”
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John C. Maxwell
“John W. Gardner observed, “If I had to name a single all-purpose instrument of leadership, it would be communication.”
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John C. Maxwell
“Leadership is influence—nothing more, nothing less. If you are being salt and light as Jesus commanded, then you have begun to obey God’s call to leadership.”
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John C. Maxwell
“You can’t stop people from thinking—but you can start them.”
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John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
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John C. Maxwell
“Former US president Woodrow Wilson said, “If you want to make enemies, change something.”
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John C. Maxwell
“People of integrity expect to be believed. They also know time will prove them right and are willing to wait.”
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John C. Maxwell
“Muy a menudo los empleados esperan ser evaluados en base al esfuerzo que están poniendo en el trabajo, en vez de lo que están logrando.”
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John C. Maxwell
“Great people talk about ideas, average people talk about themselves, and small people talk about others”
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John C. Maxwell
