“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If you want to be productive, you should try to learn to get joy from what gives the greatest return and discipline yourself to do those things.”
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John C. Maxwell
“It takes humility to seek feedback. It takes wisdom to understand it, analyze it and appropriately act on it.”
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John C. Maxwell
“You cannot change your destination overnight, but you can change your direction overnight.” —Jim Rohn”
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John C. Maxwell
“If the reaction is worse than the action, the problem usually increases. If the reaction is less than the action, the problem usually decreases.”
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John C. Maxwell
“If you don’t know how to add to others, then you probably subtract by default.”
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John C. Maxwell
“Integrity: The leader’s life and words match. Justice: The leader rejects dishonest gain. Convictions: The leader’s values won’t allow him or her to accept bribes. Positive focus: The leader refuses to dwell on destructive issues. Pure: The leader disciplines his or her mind to remain clean and pure. Secure: The leader is firm, stable in his identity and source of strength. The Maxwell Leadership Bible”
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John C. Maxwell
“When special people touch our lives then suddenly we see how beautiful and wonderful our world can really be. They show us that our special hopes and dreams can take us far by helping us look inward and believe in who we are. They bless us with their love and joy through everything they give. When special people touch our lives they teach us how to live.”
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John C. Maxwell
“Sometimes we are afraid because success puts pressure on us to continue to succeed.”
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John C. Maxwell
“If your perception of and response to failure were changed, what would you attempt to achieve?”
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John C. Maxwell
“When you know your purpose and priorities and you have ordered your day, week, or year according to them, you have a clarity of thought that strengthens everything you do.”
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John C. Maxwell
“as the challenge escalates, the need for teamwork elevates.”
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John C. Maxwell
“There is definitely a link between ownership and success. You don’t get the latter without the former,”
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John C. Maxwell
