“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Asking and hearing people’s opinions has a greater effect on them than telling them, ‘Good job.’ ”
―
John C. Maxwell
“The higher you want to climb, the more you need leadership. The greater the impact you want to make, the greater your influence needs to be.”
―
John C. Maxwell
“There is definitely a link between ownership and success. You don’t get the latter without the former,”
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John C. Maxwell
“You cannot change your life until you change something you do every day.”
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John C. Maxwell
“we need to make a few critical decisions in major areas of life and then manage those decisions day to day.”
―
John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
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John C. Maxwell
God commanded both male and female to have dominion (v. 27). Both men and women have been given the ability and authority to lead. Leadership is not gender specific.”
―
John C. Maxwell
“English heart surgeon Martyn Lloyd-Jones asserted, “Most unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself.”
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John C. Maxwell
“A good leader encourages followers to tell him what he needs to know, not what he wants to hear.”
―
John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
―
John C. Maxwell
