“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When the leader lacks confidence, the followers lack commitment.”
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John C. Maxwell
“experience alone does not add value to a life. It’s not necessarily experience that is valuable; it’s the insight people gain because of their experience
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John C. Maxwell
“You cannot kindle a fire in any other heart until it is burning within your own.”
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John C. Maxwell
“If you want people to remember what you say, you need to say the right thing at the right moment in the right way!”
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John C. Maxwell
“Para mucha gente en este mundo, lo que marca la diferencia nunca marcará la diferencia. ¿Por qué? Porque han escogido una actitud que no es una osesión valiosa para ellos. Si alguien no está escogiendo a propósito el tener la actitud correcta, entonces está escogiendo tener la actitud equivocada.”
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John C. Maxwell
“Keep your thinking right and your business will be right. Zig Ziglar”
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John C. Maxwell
“most people overrate decision making, and they underrate decision managing.”
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John C. Maxwell
“How do I identify the top 20 percent influencers/producers in my organization?” I suggest that you make a list of everyone in your company or department. Then ask yourself this question about each individual: “If this person takes a negative action against me or withdraws his or her support from me, what will the impact likely be?”
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John C. Maxwell
“When was the last time you did something for the first time?”
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John C. Maxwell
“Thomas Jefferson observed, “A candle loses nothing when it lights another candle.” That is the real nature of partnership. I find that many people don’t think that way. They believe that sharing means losing something. But I don’t think that’s true.
Every person possesses one of two mind-sets: scarcity or abundance. People with a scarcity mind-set believe that there’s only so much to go around, so you have to scrap for everything you can and protect whatever you have at all costs. People with an abundance mind-set believe there’s always enough to go around. If you have an idea, share it: you can always come up with another one. If you have money, give some of it away; you can always make more. If you have only one piece of pie, let someone else eat it; you can bake another one.
I believe that in this area, you get from life what you expect. You can hoard what little you have and receive no more. Or you can give what you have, and you will be rewarded with abundance. Your attitude makes the difference. So if you partner with another person and give tremendously, one way or another you’re going to get back more than you gave.”
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John C. Maxwell
“Marriage, like any long-term relationship, requires us to . . . wade through a few things that are difficult. work for many things that are needed. wait on some things that take time. watch out for those things that can be harmful. wave good-bye to personal things that are selfish.”
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John C. Maxwell
“If you wait until you can do everything for everybody, instead of something for somebody, you’ll end up not doing anything for anybody.”
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John C. Maxwell
