“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow
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John C. Maxwell
“You cannot always control what happens to you, but you can control what happens in you.”
―
John C. Maxwell
“Instead of trying to be great, be part of something greater than yourself.”
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John C. Maxwell
“Isn’t it strange how we must surrender being right in order to find what’s right, how humility enables us to be authentic, vulnerable, trustworthy, and intimate with others? People are open to those who are open to them.”
―
John C. Maxwell
“Si estás trabajando en algo emocionante que realmente te importa, nadie tiene que empujarte. La visión te jala. —STEVE JOBS”
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John C. Maxwell
“You cannot separate your identity from your perspective. All that you are and every experience you’ve had color how you see things. It is your lens.”
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John C. Maxwell
“English heart surgeon Martyn Lloyd-Jones asserted, “Most unhappiness in life is due to the fact that you are listening to yourself rather than talking to yourself.”
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John C. Maxwell
“Muy a menudo los empleados esperan ser evaluados en base al esfuerzo que están poniendo en el trabajo, en vez de lo que están logrando.”
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John C. Maxwell
“People change when they ... Hurt enough that they have to, Learn enough that they want to, and Receive enough that they are able to.”
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John C. Maxwell
“I love the story of the salesman who sat looking through the window of a hotel restaurant. Outside raged a blinding snowstorm. “Do you think the roads will be clear enough in the morning to travel?” he asked his waiter. “That depends,” the waiter replied. “Are you on salary or commission?”
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John C. Maxwell
“Parkinson’s Law: If you have only one letter to write, it will take all day to do it. If you have twenty letters to write, you’ll get them done in one day.”
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John C. Maxwell
“Because as the challenge escalates, the need for teamwork elevates.”
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John C. Maxwell
“People of integrity expect to be believed. They also know time will prove them right and are willing to wait.”
―
John C. Maxwell
“The greatest day in your life and mine is when we take total responsibility for our attitudes. That's the day we truly grow up.”
―
John C. Maxwell
