“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.”
―
John C. Maxwell
“Leaders are effective because of who they are on the inside—in the qualities that make them up as people. And to go to the highest level of leadership, people have to develop these traits from the inside out.”
―
John C. Maxwell
“Nobody achieves anything great by giving the minimum. No teams win championships without making sacrifices and giving their best.”
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John C. Maxwell
“What do the people closest to you value? Make a list of the most important people in your life-from home, work, church, hobbies, and so on. After making the list, write what each person values most. Then rate yourself on a scale of 1 (poorly) to 10 (excellently) on how well you relate to that person's values. If you can't articulate what someone values or you score lower than an 8 in relating to that person, spend more time with him or her to improve.”
―
John C. Maxwell
“The number-one reason most people lose arguments is not because they’re wrong; it’s because they don’t know when to quit.”
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John C. Maxwell
“Dos de las maneras más rápidas para conectarse con otra persona son hacer preguntas y pedir ayuda.”
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John C. Maxwell
“Asking and hearing people’s opinions has a greater effect on them than telling them, ‘Good job.’ ”
―
John C. Maxwell
“En lugar de compararse con otros, enfóquese en ser lo mejor que pueda ser.”
―
John C. Maxwell
“Elbert Hubbard said that the greatest mistake a person can make is to be afraid of making one.
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John C. Maxwell
“The whole idea of motivation is a trap. Forget motivation. Just do it.”
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John C. Maxwell
“A person with a negative self-image will expect the worst, damage relationships, and find others who are similarly negative.”
―
John C. Maxwell
“Failures, repeated failures, are finger-prints on the road to achievement. .”
―
John C. Maxwell
