“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Efficiency is the foundation for survival. Effectiveness is the foundation for success. It’s Not How Hard You Work; It’s How Smart You Work”
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John C. Maxwell
“Why worry about things you can't control when you can keep yourself busy controlling the things that depend on you?”
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John C. Maxwell
“Must manage your thought life daily and then you can manage your life.”
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John C. Maxwell
“The emotion you continually feed is the one that will dominate your life.”
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John C. Maxwell
“The closest to perfection people ever come is when they write their resumes .”
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John C. Maxwell
“One of the paradoxes of life is that the things that initially make you successful are rarely the things that keep you successful.”
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John C. Maxwell
“we need to make a few critical decisions in major areas of life and then manage those decisions day to day.”
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John C. Maxwell
“Every time you speak to people, give them something to feel, something to remember, and something to do.”
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John C. Maxwell
“An unintentional life accepts everything and does nothing. An intentional life embraces only the things that will add to the mission of significance.”
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John C. Maxwell
“Advice is what we ask for when we already knew the answer but wish we didn't.”
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John C. Maxwell
“Anytime you are in front of other people to communicate— whether it’s on a stage, in a boardroom, on a ball field, or across a coffee table—the visual impression you make will either help or hinder you.”
―
John C. Maxwell
