“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“It’s a simple thing to offer encouragement, but it can have a tremendous effect on someone’s life.”
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John C. Maxwell
“Confidence equals contentment with self; contentment is knowing you have all you need for the present circumstances.”
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John C. Maxwell
“When we’re more interested in telling people what to do than in listening to what they are presently doing, we are off balance.”
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John C. Maxwell
“they all share the ability to connect visually, intellectually, emotionally, and verbally.”
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John C. Maxwell
“Whom to Invite to Your Table As you bring people to your table to share ideas, be selective about whom you pick. Choose people who Understand the value of questions Desire the success of others Add value to others’ thoughts Are not threatened by others’ strengths Can emotionally handle quick changes in the conversation Understand their place of value at the table Bring out the best thinking in the people around them Have experienced success in the area under discussion Leave the table with a “we” attitude, not a “me” attitude”
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John C. Maxwell
“move up to another level in your career and personal life
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John C. Maxwell
“A teacher affects eternity; he can never tell where his influence stops.”
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John C. Maxwell
“Don’t look—you might see. Don’t listen—you might hear. Don’t think—you might learn. Don’t make a decision—you might be wrong. Don’t walk—you might stumble. Don’t run—you might fall. Don’t live—you might die. I would like to add one more thought to this depressing list: Don’t change—you might grow.”
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John C. Maxwell
“experience alone does not add value to a life. It’s not necessarily experience that is valuable; it’s the insight people gain because of their experience
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John C. Maxwell
“you can act your way into feeling long before you can feel your way into action. If you wait until you feel like doing something, you will likely never accomplish it.”
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John C. Maxwell
“The great men and women of history were not great because of what they earned and owned, but rather for what they gave their lives to accomplish.”
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John C. Maxwell
“The rewards leaders give are counterbalanced by the results that their people give in return.”
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John C. Maxwell
