“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”

“Los educadores toman algo simple y lo vuelven complicado. Los comunicadores toman algo complicado y lo hacen simple.

“knowledge alone is not power. Knowledge has value only in the hands of someone who has the ability to think well. People must learn how to think well to achieve their dreams and to reach their potential.”

“If people are prepared to be flexible, keep an open mind and learn, they will grow richer and richer through the changes.”

“Success is... knowing your purpose in life, growing to reach your maximum potential, and sowing seeds that benefit others.”

“But what price do you put on a great memory?”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“sometimes you win, sometimes you learn”

“A leader with confidence is a leader who brings out positive changes in people.”

“• Leaders gain credibility when they suffer with those they lead.”

“Nothing much happens without a dream. For something really great to happen, it takes a really great dream.”

“Efficiency is the foundation for survival. Effectiveness is the foundation for success. It’s Not How Hard You Work; It’s How Smart You Work”

“I remember looking at myself in the mirror one morning and thinking, I am not a handsome guy. What am I going to do with a face like this? Then I smiled. And I thought, That helps.”

“If you are willing to change your thinking, you can change your feelings.”

“There is nothing more tragic than when a Christian leader loses God’s anointing on his life by allowing himself to become sidetracked. There is no higher violation of God’s trust. For when a leader stumbles, others fall.”