“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“A problem is something you can do something about. If you can't do something about it, then it's not a problem. It's a predicament. That means it's something that must be coped with, endured.”
―
John C. Maxwell
“People say there are two great days in a person’s life: the day you were born and the day you discover why
―
John C. Maxwell
“People don't care how much you know until they know how much you care.”
―
John C. Maxwell
“The ability to ask the right question is more than half the battle of finding the answer.”
―
John C. Maxwell
“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.”
―
John C. Maxwell
“Good thinking will improve your life. It will help you to become an achiever.”
―
John C. Maxwell
“A dream is an inspiring picture of the future that energizes your mind, will, and emotions, empowering you to do everything you can to achieve it.”
―
John C. Maxwell
“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”
―
John C. Maxwell
“many people are more comfortable with old problems than with new solutions.
―
John C. Maxwell
“Children now log about twenty-two thousand hours watching television by age nineteen, more than twice the time spent in school
―
John C. Maxwell
“communication comes from the Latin word communis, meaning “common.”
―
John C. Maxwell
“Porque un líder afirmado que es humilde está dispuesto a aceptar un nuevo desafío, aunque eso signifique tomar riesgos, entregar el poder y perder un grado de autonomía.”
―
John C. Maxwell
