“Attitude is one of the most contagious qualities a human being possesses.”

“No matter what our circumstances, our greatest limitation isn’t the leader above us—it’s the spirit within us.”

“60 percent of all management problems are the result of faulty communications.”

“Saying you believe in yourself will not guarantee your success, but saying you don't believe in yourself will guarantee your failure.”

“If you are to become more sensitive, you must be willing to take a risk. Take the initiative to find a need and take action.”

“People say there are two great days in a person’s life: the day you were born and the day you discover why

“Before you attempt to set things right, make sure you see things right.”

“Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.”

“When you like people and treat them like individuals who have value, you begin to develop influence with them. You develop trust.”

“Eleanor Roosevelt said, “One’s philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.”

“We judge ourselves by what we feel capable of doing, while others judge us by what we have already done.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“You must have a long-range vision to keep you from being frustrated by short-range failures.”

“Learn to say 'no' to the good so you can say 'yes' to the best.”

“Holding a grudge is never positive or appropriate.”