“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Speak up TODAY and say something positive. Even a tombstone will say something good about people when they are dead.”
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John C. Maxwell
“People can be in the same place sharing the same experience at the same time, but they can walk away from it having seen very different things.”
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John C. Maxwell
“«Uno no puede enemistarse con las personas e influir en ellas al mismo tiempo».”
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John C. Maxwell
“When you like people and treat them like individuals who have value, you begin to develop influence with them. You develop trust.”
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John C. Maxwell
“The goal of confrontation should be to help, not to humiliate.”
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John C. Maxwell
“When we are fully and totally networked, we are powerful.1 Sanders believes that along with knowledge and compassion, your network is your most valuable asset.”
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John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
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John C. Maxwell
“Disappointment comes when reality falls short of our expectations. But nothing falls short of God’s expectations because He knows everything.”
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John C. Maxwell
“Most people who decide to grow personally find their first mentors in the pages of books.”
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John C. Maxwell
“You cannot harvest life’s rewards without first planting seeds
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John C. Maxwell
“You’re more likely to act yourself into feeling than feel yourself into action.”
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John C. Maxwell
“As a leader, you should not be trying to carry everything yourself. To be successful, you must share the load. But you must have highly capable people to hand things off to.”
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John C. Maxwell
“One day when the Raiders were in Oakland, a reporter visited their locker room to talk to Ken Stabler. Stabler really wasn’t known as an intellectual, but he was a good quarterback. This newspaperman read him some English prose: “I would rather be ashes than dust. I would rather that my spark should burn out in a brilliant blaze than that it should be stifled by dry rot. I would rather be a superb meteor, every atom of me in magnificent glow, than a sleepy, impermanent planet. The proper function of man is to live, not to exist. I shall not waste my days in trying to prolong them. I shall use my time.” After reading this to the quarterback, the reporter asked, “What does this mean to you?” Stabler immediately replied, “Throw deep.” Go after it. Go out to win in life.”
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John C. Maxwell
“Thomas Jefferson said, “It’s wonderful how much can be done if we are always working.”
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John C. Maxwell
