“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“When you live each day with intentionality, there’s almost no limit to what you can do. You can transform yourself, your family, your community, and your nation. When enough people do that, they can change the world. When you intentionally use your everyday life to bring about positive change in the lives of others, you begin to live a life that matters.”
―
John C. Maxwell
“The challenge of leadership is to create change and facilitate growth.”
―
John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
―
John C. Maxwell
“we often place too much emphasis on making decisions and too little on managing the decisions we've already made.”
―
John C. Maxwell
“V. Gilbert Beers says, “A person of integrity is one who has established a system of values against which all of life is judged.” Integrity is not what we do so much as who we are. And who we are, in turn, determines what we do.
―
John C. Maxwell
“La habilidad de hacer la pregunta correcta le da la mitad de la victoria en la batalla por encontrar la respuesta”
―
John C. Maxwell
“Many of life’s failures are people who did not realize how close they were to success when they gave up.
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.”
―
John C. Maxwell
“To lead yourself, use your head; to lead others, use your heart.”
―
John C. Maxwell
“Weston H. Agor le llama intuición a “lo que sabemos con seguridad sin saberlo con certeza”.
―
John C. Maxwell
“A Jeff Danziger cartoon shows a company president announcing to his staff, “Gentlemen, this year the trick is honesty.” From one side of the conference table, a vice president gasps, “Brilliant.” Across the table, another VP mutters, “But so risky.”
―
John C. Maxwell
“The very essence of all power to influence lies in getting the other person to participate.” Influence is an invitation anyone can make to another person.”
―
John C. Maxwell
“«Decida qué hacer y hágalo; decida qué no hacer y no lo haga». La evaluación de prioridades, sin embargo, no es tan sencilla. Muchas veces las opciones no son blancas o negras, sino de muchos tonos grises. He descubierto que lo último que uno sabe es qué debe”
―
John C. Maxwell
