“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“when the real leader speaks, people listen. Leadership is influence-nothing more, nothing less.”
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John C. Maxwell
“The very essence of all power to influence lies in getting the other person to participate.” Influence is an invitation anyone can make to another person.”
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John C. Maxwell
“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”
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John C. Maxwell
“If people are prepared to be flexible, keep an open mind and learn, they will grow richer and richer through the changes.”
―
John C. Maxwell
“The only thing that walks back from the tomb with the mourners and refuses to be buried is the character of a man. This is true. What a man is survives him. It can never be buried. "
―
John C. Maxwell
“Real leadership is being the person others will gladly and confidently follow.”
―
John C. Maxwell
“Speak up TODAY and say something positive. Even a tombstone will say something good about people when they are dead.”
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John C. Maxwell
“we often place too much emphasis on making decisions and too little on managing the decisions we've already made.”
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John C. Maxwell
“When you are able to create a lonely place in the middle of your actions and concerns, your successes and failures slowly can lose some of their power over you.”
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John C. Maxwell
“believe leadership is servanthood. It’s my responsibility to make sure my people have what they need to succeed and get their work done.”
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John C. Maxwell
“Advice is what we ask for when we already knew the answer but wish we didn't.”
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John C. Maxwell
“Haga una lista de al menos cinco pero no más de diez metas.) Ahora identifique los que requerirán la participación o la cooperación de los demás. En estas actividades, su capacidad de liderazgo redundará en eficacia.
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John C. Maxwell
“Connecting has a lot to do with letting who you are influence everything you do.”
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John C. Maxwell
“people with charisma possess an outward focus instead of an inward one. They pay attention to other people, and they desire to add value to them.”
―
John C. Maxwell
