“Connectors create an experience everyone enjoys.”

“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”

“You are today where your thoughts have brought you. You will be tomorrow where your thoughts take you.”

“As a leader, you don’t earn any points for failing in a noble cause. You don’t get credit for being “right” as you bring the organization to a halt. Your success is measured by your ability to actually take the people where they need to go. But you can do that only if the people first buy into you as a leader.”

“Your attitude colors every aspect of your life. It is like the mind's paintbrush.”

“Live to learn and you will really learn to live.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“The more you do to go beyond words, the greater the chance you will connect with people.”

“Example is not the main thing in influencing others . . . it is the only thing.”

“Your thinking, more than anything else, shapes the way you live. It’s really true that if you change your thinking, you can change your life.”

“Tenderness and kindness are not signs of weakness and despair, but manifestations of strength and resolution.”

“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”

“Los grandes líderes buscan y encuentran a líderes en potencia, y los transforman en buenos líderes.”

“there are five nonnegotiable characteristics that every effective leader must have: a sense of calling, an ability to communicate, creativity in problem solving, generosity, and consistency.”

“there is no future in any job. The future lies in the man who holds the job.”