“INTEGRITY—Did I do my best? EXPECTATION—Did I please my sponsor? RELEVANCE—Did I understand and relate to the audience? VALUE—Did I add value to the people? APPLICATION—Did I give people a game plan? CHANGE—Did I make a difference?”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“If you do not connect with others, influence is out of the question.”
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John C. Maxwell
“The more you do to go beyond words, the greater the chance you will connect with people.”
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John C. Maxwell
“You cannot kindle afire in any other heart until it is burning within your
-ELEANOR DOAN”
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John C. Maxwell
“The beauty of trust is that it erases worry and frees you to get on with other matters. Trust means confidence.”
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John C. Maxwell
“you can act your way into feeling long before you can feel your way into action. If you wait until you feel like doing something, you will likely never accomplish it.”
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John C. Maxwell
“The writer of Proverbs observed that sharp people sharpen one another, just as iron sharpens iron. If you want to be a sharp thinker, be around sharp people.”
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John C. Maxwell
“When I want to really get to know someone, I ask three questions. People’s answers to these give me great insight into someone’s heart. The questions are: What do you dream about? What do you sing about? What do you cry about?”
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John C. Maxwell
“You can’t take the team to the next level when you haven’t mastered the skills it takes to succeed on a personal level. It just doesn’t happen.”
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John C. Maxwell
“Believe in what you say. Then, live what you say. There is no greater credibility than conviction in action.”
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John C. Maxwell
“People may hear your words, but they feel your attitude.”
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John C. Maxwell
“Nobody wants to be sold, but everyone wants to be helped.”
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John C. Maxwell
“Action is what converts human dreams into significance.”
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John C. Maxwell
