“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Leadership is a moving target, and it always will be. If you desire to become a better leader, get comfortable with change. And if you want to lead up, learn to think like a leader. Think people, think progress, and think intangibles.”
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John C. Maxwell
“successful people make right decisions early and manage those decisions daily.”
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John C. Maxwell
“Happiness simply cannot be relied upon as a measure of success.”
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John C. Maxwell
“you need to stop waiting for the man you want to become and start being the man you want to be.”
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John C. Maxwell
“leader is great, not because of his or her power, but because of his or her ability to empower others. Success without a successor is failure. A worker’s main responsibility is developing others to do the work
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John C. Maxwell
“the most important relationship you will ever have is with yourself. You’ve got to be your own best friend first.”
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John C. Maxwell
“If a man hasn’t discovered something he will die for, he isn’t fit to live.” —Martin Luther King Jr.”
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John C. Maxwell
“Cuando los valores, los pensamientos, los sentimientos y las acciones están alineados, la persona se enfoca y su carácter es fortalecido.”
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John C. Maxwell
“Your mind will give back to you exactly what you put into it.”
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John C. Maxwell
“La diferencia entre la gente mediocre y la gente de éxito es su percepción de y su reacción al fracaso. Ninguna”
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John C. Maxwell
“Fellas, things are going to change. I know how bad DeMatha’s teams have been during these last few years, but that’s over with. We’re going to win at DeMatha and we’re going to build a tradition of winning. Starting right now . . . But let me tell you how we’re going to do it. We’re going to outwork every team we ever play . . . With a lot of hard work and discipline and dedication, people are going to hear about us and respect us, because DeMatha will be a winner.”
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John C. Maxwell
“People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can’t do that if you don’t take responsibility for your actions and learn from your mistakes.”
―
John C. Maxwell
