“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“In most cases, those who want power probably shouldn't have it, those who enjoy it probably do so for the wrong reasons, and those who want most to hold on to it don't understand that it's only temporary.”
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John C. Maxwell
“Any married man should forget his mistakes—there’s no use in two people remembering the same thing.”
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John C. Maxwell
“The reality is that you will never get much done unless you go ahead and do it before you are ready.”
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John C. Maxwell
“My friend Olan Hendrix remarked, “Strategic thinking is like showering, you have to keep doing it.” If you expect to solve any major problem once, you’re in for disappointment. Little things can be won easily through systems and personal discipline. But major issues need major strategic thinking time. What Thane Yost said is really true: “The will to win is worthless if you do not have the will to prepare.” If you want to be an effective strategic thinker, then you need to become a continuous strategic thinker.”
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John C. Maxwell
“If everyone doesn’t pay the price to win, then everyone will pay the price by losing.”
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John C. Maxwell
“There are two types of people in the business community: those who produce results and those who give you reasons why they didn’t.”
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John C. Maxwell
“The reason most major goals are not achieved is that we spend our time doing second things first.”
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John C. Maxwell
“The greatest mistake we make is living in constant fear that we will make one.”
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John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
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John C. Maxwell
“As a leader, you don't earn any points for failing in a noble cause. You don't get credit for being "right" as you bring the organization to a halt. Your success is measured by your ability to actually take the people where they need to go. But you can do that only if the people first buy into you as a leader. That's the reality of the Law of Buy-In.”
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John C. Maxwell
“When an archer misses the mark he turns and looks for the fault within himself. Failure to hit the bull’s-eye is never the fault of the target. To improve your aim, improve yourself.”
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John C. Maxwell
