“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“No one can understand that mysterious thing we call influence . . . yet . . . everyone of us continually exerts influence, either to heal, to bless, to leave marks of beauty; or to wound, to hurt, to poison, to stain other lives.”
―
John C. Maxwell
“A successful person finds the right place for himself. But a successful leader finds the right place for others.
―
John C. Maxwell
“Los administradores pueden mantener el rumbo, pero no pueden cambiarlo. Para cambiar el rumbo de las personas, se necesita influencia.”
―
John C. Maxwell
“Believing in the cause creates your conviction. Believing in your vision fuels your inspiration. Believing in your people builds your motivation.”
―
John C. Maxwell
“One of the major keys to success is to keep moving forward on the journey, making the best of the detours and interruptions, turning adversity into advantage.”
―
John C. Maxwell
“Of all the things a leader should fear, complacency should head the list. —John C. Maxwell”
―
John C. Maxwell
“Life is pretty much a selling job. Whether we succeed or fail is largely a matter of how well we motivate the human beings with whom we deal to buy us and what we have to offer. Success”
―
John C. Maxwell
“most people overrate decision making, and they underrate decision managing.”
―
John C. Maxwell
“Success in your work will be greatly increased if the 3 R’s (Requirements/ Return/Reward) are similar
―
John C. Maxwell
“As a leader, you don’t earn any points for failing in a noble cause. You don’t get credit for being “right” as you bring the organization to a halt. Your success is measured by your ability to actually take the people where they need to go. But you can do that only if the people first buy into you as a leader.”
―
John C. Maxwell
“There’s only one thing more contagious than a good attitude—and that’s a bad attitude.”
―
John C. Maxwell
“ACCIDENTAL GROWTH INTENTIONAL GROWTH Plans to Start Tomorrow Insists on Starting Today Waits for Growth to Come Takes Complete Responsibility to Grow Learns Only from Mistakes Often Learns Before Mistakes Depends on Good Luck Relies on Hard Work Quits Early and Often Perseveres Long and Hard Falls into Bad Habits Fights for Good Habits Talks Big Follows Through Plays It Safe Takes Risks Thinks Like a Victim Thinks Like a Learner Relies on Talent Relies on Character Stops Learning after Graduation Never Stops Growing”
―
John C. Maxwell
“There is definitely a link between ownership and success. You don’t get the latter without the former,”
―
John C. Maxwell
“NBA superstar David Robinson remarked, “I think any player will tell you that individual accomplishments help your ego, but if you don’t win, it makes for a very, very long season. It counts more that the team has played well.”
―
John C. Maxwell
