“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
―
John C. Maxwell
“To be successful is to be helpful, caring, and constructive, to make everything and everyone you touch a little bit better. The best thing you have to give is yourself.”
―
John C. Maxwell
“Helen Keller, author, speaker, and advocate for disabled persons, asserted,"Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure or nothing.”
―
John C. Maxwell
“If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team.”
―
John C. Maxwell
“The closest to perfection people ever come is when they write their resumes .”
―
John C. Maxwell
“you must be able to take the new thing you’ve learned today and build upon what you learned yesterday to keep growing.”
―
John C. Maxwell
“Errors become mistakes when we perceive them and respond to them incorrectly. Mistakes become failures when we continually respond to them incorrectly.”
―
John C. Maxwell
“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”
―
John C. Maxwell
“In most cases, those who want power probably shouldn't have it, those who enjoy it probably do so for the wrong reasons, and those who want most to hold on to it don't understand that it's only temporary.”
―
John C. Maxwell
“Forty-two percent of college graduates never read a book after college.”
―
John C. Maxwell
“The problem with the rat race is that even if you win, you’re still a rat.”
―
John C. Maxwell
“THE LAW OF THE CHAIN The Strength of the Team Is Impacted by Its Weakest Link”
―
John C. Maxwell
“Warren Bennis and Bert Nanus say that “trust is the emotional glue that binds followers and leaders together.”
―
John C. Maxwell
“The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at”
―
John C. Maxwell
