“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“If a team is to accomplish its goals, it has to know where it stands.”

“Nurture great thoughts, for you will never go higher than your thoughts.”

“Tend to the people, and they will tend to the business.”

“Successful people are good in four areas: relationships, equipping, attitude, and leadership

“The Pareto Principle 20 percent of your priorities will give you 80 percent of your production IF you spend your time, energy, money, and personnel on the top 20 percent of your priorities.”

“Forty-two percent of college graduates never read a book after college.”

“If you tend to focus on the particular events in your life, try to put things into perspective. When you do, you'll be able to share the philosophy of someone such as the apostle Paul, who was able to say, "I have learned in whatever state I am, to be content."3 And that was saying a lot, considering that Paul had been shipwrecked, whipped, beaten, stoned, and imprisoned. Throughout everything, his faith enabled him to maintain perspective. He realized that as long as he was doing what he was supposed to do, his being labeled success or failure by others really didn't matter.”

“Somos los amos o las víctimas de nuestras actitudes. Es un asunto de decisión personal. Lo que ahora somos es el resultado de las decisiones tomadas ayer. Mañana seremos lo que decidamos ahora.”

“greatest enemy to tomorrow’s success is sometimes today’s success.”

“Humility is not denying your strengths. Humility is being honest about your weaknesses. All of us are a bundle of both great strengths and great weaknesses and humility is being able to be honest about both.”

“communication comes from the Latin word communis, meaning “common.” 

“The bottom line in managing your emotions is that you should put others – not yourself – first in how you handle and process them. Whether you delay or display your emotions should not be for your own gratification. You should ask yourself, What does the team need? Not, What will make me feel better?”

“To lead any way other than by example, we send a fuzzy picture of leadership to others. If we work on improving ourselves first and make that our primary mission, then others are more likely to follow.”

“The Norwegians have a saying that I think captures their attitude: "There is no such thing as bad weather, only bad clothing.