“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When you give of yourself, it benefits you, the organization, and the receiver.”
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John C. Maxwell
“Ideas have a short shelf life. You must act on them before the expiration date. World War I flying ace Eddie Rickenbacker said it all when he remarked, "I can give you a six-word formula for success: Thnk things through-then follow through.”
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John C. Maxwell
“When people follow a leader because they have to, they will do only what they have to. People don’t give their best to leaders they like least. They give reluctant compliance, not commitment. They may give their hands but certainly not their heads or hearts.”
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John C. Maxwell
“If you're not failing, you're probably not really moving forward.”
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John C. Maxwell
“If you want people to remember what you say, you need to say the right thing at the right moment in the right way!”
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John C. Maxwell
“The best way to develop rational, well-balanced confidence is to go after a few victories immediately following a failure.”
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John C. Maxwell
“The first step toward success is taken when you refuse to be a captive of the environment you first find yourself in.” —MARK CAINE”
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John C. Maxwell
“Major barriers to successful planning are fear of change, ignorance, uncertainty about the future, and lack of imagination.”
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John C. Maxwell
“The challenge of leadership is to create change and facilitate growth.”
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John C. Maxwell
“When wealth is lost, nothing is lost; when health is lost, something is lost; when character is lost, all is lost.”
―
John C. Maxwell
“I may not be able to change the world I see around me, but I can change what I see within me.”
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John C. Maxwell
“People buy into the leader before they buy into the vision.”
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John C. Maxwell
“To achieve any worthy goal, you must take risks. Amelia Earhart believed that, and her advice when it came to risk was simple and direct: "Decide whether or not the goal is worth the risks involved. If it is, stop worrying.”
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John C. Maxwell
