“You don't say how slim the odds are but rather how you can improve the odds.”

“Know the reasons you and your listener want to communicate and build a bridge between those reasons.”

“The leader’s Attitude is like a thermostat for the place she works. If her attitude is good, the atmosphere is pleasant, and the environment is easy to work in. But if her attitude is bad, the temperature is insufferable.”

“Good leaders ask great questions that inspire others to dream more, think more, learn more, do more, and become more.” 

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“If you talk to a man in the language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

“the strength of the team is impacted by its weakest link.”

“If you are willing to change your thinking, you can change your feelings.”

“Un líder es grande, no por su poder, sino por su habilidad de hacer surgir poder a otros.”

“Every human being has value, and every player on a team adds value to the team in some way.”

“To win in sports, members of the team must always keep the big picture in front of them. They must remember that the goal is more important than their role—or any individual glory they may desire.”

“This is true. What a man is survives him. It can”

“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”

“Four Unpardonable Sins of a Communicator”: being unprepared, uncommitted, uninteresting, or uncomfortable.”

“• Leaders gain credibility when they suffer with those they lead.”