“The leader’s Attitude is like a thermostat for the place she works. If her attitude is good, the atmosphere is pleasant, and the environment is easy to work in. But if her attitude is bad, the temperature is insufferable.”
―
John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
―
John C. Maxwell
“Nada es un mayor impedimento para estar en buenos términos con los demás que no sentirse tranquilo con uno mismo”
―
John C. Maxwell
“Example is not the main thing in influencing others . . . it is the only thing.”
―
John C. Maxwell
“Have you ever had to communicate someone else’s vision? It’s very difficult to do, isn’t it?”
―
John C. Maxwell
“One of the paradoxes of life is that the things that initially make you successful are rarely the things that keep you successful.”
―
John C. Maxwell
“You can't move people to action unless you first move them with emotion.... The heart comes before the head.”
―
John C. Maxwell
“The measure of a great teacher isn’t what he or she knows; it’s what the students know.”
―
John C. Maxwell
“the leader’s prayer written by Pauline H. Peters: “God, when I am wrong, make me willing to change. When I am right, make me easy to live with. So strengthen me that the power of my example will far exceed the authority of my rank.”
―
John C. Maxwell
“Major barriers to successful planning are fear of change, ignorance, uncertainty about the future, and lack of imagination.”
―
John C. Maxwell
“It doesn’t matter what job you do or what position you obtain; you will have limits. That’s just the way life is.
―
John C. Maxwell
“Sometimes we are afraid because success puts pressure on us to continue to succeed.”
―
John C. Maxwell
