“What’s worse than training your people and losing them? Not training them and keeping them.”

“Nobody wanders his or her way to a dream, and nobody achieves a dream by accident. Don't shortcut the process and risk cheating yourself out of your dream!”

“Leadership is the capacity and will to rally men and women to a common purpose and the character which inspires confidence. —Bernard Montgomery,”

“successful people make right decisions early and manage those decisions daily.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”

“Keep your thinking right and your business will be right. Zig Ziglar”

“Se requiere humildad para buscar realimentación. Se requiere sabiduría para entenderla, analizarla y actuar sobre ella apropiadamente”

“knowledge alone is not power. Knowledge has value only in the hands of someone who has the ability to think well. People must learn how to think well to achieve their dreams and to reach their potential.”

“You have not lived today until you have done something for someone who can never repay you.”

“The goal of confrontation should be to help, not to humiliate.”

“For a team to succeed, responsibility must go down deep into the organization, down to the roots. Getting that to happen requires a leader who will delegate responsibility and authority to the team. Stephen Covey remarked, “People and organizations don’t grow much without delegation and completed staff work, because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.” Good leaders seldom restrict their teams; they release them.”

“How Do You Write the Word “Attitude”? Directions: 1. Write the word attitude on the left line with your “writing” hand. 2. Write the word attitude on the right line with your other hand. The word attitude written with your writing hand. The word attitude written with your other hand. Application: When you look at the word attitude written by the hand you do not write with, you see a picture of the kind of attitude we usually have when we are trying to do something new. As one person said, “Nothing should ever be done for the first time.”

“How do you identify someone who needs encouragement? That person is breathing.

“Your values are the soul of your leadership, and they drive your behavior.”