“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“Connection provides the bridge between ‘this is how’ and ‘begin now.”
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John C. Maxwell
“Do you know the difference between leaders, followers, and losers? Leaders stretch with challenges. Followers struggle with challenges. Losers shrink from challenges.”
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John C. Maxwell
“If you can learn that, then no matter what happens to you, you can weather the storm and build on the good you find in any situation.”
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John C. Maxwell
“We must stop assuming that a thing which has never been done before probably cannot be done at all.” —Donald M. Nelson”
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John C. Maxwell
“Anytime you are in front of other people to communicate— whether it’s on a stage, in a boardroom, on a ball field, or across a coffee table—the visual impression you make will either help or hinder you.”
―
John C. Maxwell
“There is no future in any job. The future lies in the person who holds the job.”
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John C. Maxwell
“We cannot become what we need by remaining what we are.”
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John C. Maxwell
“Those who lack humility are dogmatic and egotistical. That masks a deep sense of insecurity.”
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John C. Maxwell
“The larger the group, the simpler the communication needs to be.”
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John C. Maxwell
“People don’t expect their leaders to be perfect, but they do expect them to be honest.
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John C. Maxwell
“Nobody wanders his or her way to a dream, and nobody achieves a dream by accident. Don't shortcut the process and risk cheating yourself out of your dream!”
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John C. Maxwell
“Success on any major scale requires you to accept responsibility . . . In the final analysis, the one quality that all successful people have is the ability to take on responsibility.”
―
John C. Maxwell
“Influencing others is a matter of disposition, not position.”
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John C. Maxwell
“We can change our whole life and the attitude of people around us simply by changing ourselves. —RUDOLF DREIKURS”
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John C. Maxwell
