“The most important personal-growth phrase you will ever hear a good leader say to you is “follow me.”

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”

“The ability to connect with others begins with understanding the value of people.”

“If you pair excellence with humility, people not only won’t run over you, they will respect you.”

“Give to others? Why? I have needs too” 

“More than anything else, what keeps a person going in the midst of adversity is having a sense of purpose. It is the fuel that powers persistence.”

“Major barriers to successful planning are fear of change, ignorance, uncertainty about the future, and lack of imagination.”

“Every time we choose action over ease we develop an increasing level of self-worth, self-respect, and self-confidence.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“people knowledge is much more important than mere product knowledge.”

“REAL: relationships, equipping, attitude, and leadership.”

“It’s a simple thing to offer encouragement, but it can have a tremendous effect on someone’s life.”

“Laughing is the quickest way to get up and get going again when you’ve been knocked down. Failing Forward” 

“60 percent of all management problems are the result of faulty communications.”

“listener’s lean.”