“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Preparation (growth) + Attitude + Opportunity + Action (doing something about it) = Luck”
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John C. Maxwell
“Experience alone isn’t a good enough teacher – evaluated experience is.”
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John C. Maxwell
“My friend Nancy Dornan says, “The longest distance between two points is a shortcut.” That’s really true. For everything of value in life, you pay a price. As you desire to grow in a particular area, figure out what it will really take, including the price, and then determine to pay it.”
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John C. Maxwell
“If you can't influence people, then they will not follow you. And if people won't follow, you are not a leader. That's the Law of Influence.”
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John C. Maxwell
“In the end, people are persuaded not by what we say, but by what they understand.”
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John C. Maxwell
“Leaders see everything with a leadership bias. Their focus is on mobilizing people and leveraging resources to achieve their goals rather than on using their own individual efforts. Leaders who want to succeed maximize every asset and resource they have for the benefit of their organization. For that reason, they are continually aware of what they have at their disposal.”
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John C. Maxwell
“I’ve learned that if you want people to be impressed, you can talk about your successes; but if you want people to identify with you, it’s better to talk about your failures.”
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John C. Maxwell
“If you lead a team, start asking questions and really listening. Start valuing the contributions of your teammates ahead of your own. And remember that when the best idea wins, so does the entire team.”
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John C. Maxwell
“The first step toward success is taken when you refuse to be a captive of the environment you first find yourself in.” —MARK CAINE”
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John C. Maxwell
“Your attitude, more than your aptitude, will determine your altitude.”
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John C. Maxwell
“For a team to succeed, responsibility must go down deep into the organization, down to the roots. Getting that to happen requires a leader who will delegate responsibility and authority to the team. Stephen Covey remarked, “People and organizations don’t grow much without delegation and completed staff work, because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.” Good leaders seldom restrict their teams; they release them.”
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John C. Maxwell
“POSITIVE ATTITUDE: THE FIRST KEY TO WHAT HAPPENS IN YOU”
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John C. Maxwell
