“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“They practice daily disciplines. They implement systems for their personal growth. They make it a habit to maintain a positive attitude. At the very least, these things keep their personal momentum going. At their very best, they make every day a masterpiece.”
―
John C. Maxwell
“If you really want to be an uncommon leader, you’re going to have to find a way to get much of your vision seen, implemented, and added to by others.”
―
John C. Maxwell
“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."
―
John C. Maxwell
“life.When they find someone who can communicate something of value to them, they will usually listen.”
―
John C. Maxwell
“People can perceive a lot in seven seconds. They can decide that they do not want to hear anything a speaker has to say,”
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John C. Maxwell
“Small disciplines repeated with consistency every day lead to great achievements gained slowly over time.”
―
John C. Maxwell
“People who wait for the one great opportunity often keep waiting.”
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John C. Maxwell
“If you do not connect with others, influence is out of the question.”
―
John C. Maxwell
“la persona que sabe cómo, siempre tendrá un trabajo, pero la persona que sabe por qué siempre será el jefe.”
―
John C. Maxwell
“Focus on what’s important to them and you will be one of the most interesting people they’ve ever met.”
―
John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
―
John C. Maxwell
“Dos de las maneras más rápidas para conectarse con otra persona son hacer preguntas y pedir ayuda.”
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John C. Maxwell
“Above all, don’t dwell on yesterday’s victory. If your focus is on what’s behind you rather than what’s ahead, you will crash.”
―
John C. Maxwell
“Weston H. Agor le llama intuición a “lo que sabemos con seguridad sin saberlo con certeza”.
―
John C. Maxwell
