“Your attitude colors every aspect of your life. It is like the mind’s paintbrush.”

“what gets rewarded gets done. If you praise and honor the people who epitomize the values of the team, those values get embraced and upheld by other members of the team. There is no better reinforcement.”

“Success is not measured by what you do compared to what others do, it is measured by what you do with the ability God gave you. Zig Ziglar”

“If you want people to remember what you say, you need to say the right thing at the right moment in the right way!”

“Any married man should forget his mistakes—there’s no use in two people remembering the same thing.”

“Cartoonist Henri Arnold said, “The wise man questions himself, the fool others.”

“When leaders learn and live good values, they make themselves more valuable and lift the value of other people. That is the foundation of positive leadership.”

“Los grandes líderes buscan y encuentran a líderes en potencia, y los transforman en buenos líderes.”

“Good ideas must be shared, improved upon with the help of other good thinkers, and then they must be implemented and acted upon.”

“Asking and hearing people’s opinions has a greater effect on them than telling them, ‘Good job.’ ”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“I believed that if you have the heart to make a difference, there is always an answer, but if you have a heart of indifference, there is never an answer.”

“If you talk to a man in the language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

“If your perception of and response to failure were changed, what would you attempt to achieve?”

“Success in your work will be greatly increased if the 3 R’s (Requirements/ Return/Reward) are similar