“El poeta William Arthur Ward sugiere que la clave para el éxito es: Creer cuando otros dudan. Planificar mientras que los demás juegan. Estudiar cuando los demás duermen. Decidir cuando los demás postergan. Prepararse cuando los demás sueñan despiertos. Empezar cuando los demás lo dejan para otro día. Trabajar cuando los demás desean. Ahorrar cuando los demás desperdician. Escuchar cuando los demás hablan. Sonreír cuando los demás fruncen el ceño. Elogiar cuando los demás critican. Persistir cuando los demás se dan por vencidos.”

“Connectors do the difficult work of keeping it simple.”

“If you do the things you need to do when you need to do them, then someday you can do the things you want do when you want to do them.”

“Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.”

“Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure.”

“Learn to be flexible. Thomas Jefferson once said, “In matters of principle, stand like a rock. In matters of taste, swim with the current.”

“It is true: most people are more satisfied with old problems than committed to finding new solutions.”

“Just as personal values influence and guide an individual’s behavior, organizational values influence and guide the team’s behavior.”

“The vision of the leader becomes the aspiration of the people. The impact is incredible.”

“60 percent of all management problems are the result of faulty communications.”

“Believe in what you say. Then, live what you say. There is no greater credibility than conviction in action.”

“Cuando los valores, los pensamientos, los sentimientos y las acciones están alineados, la persona se enfoca y su carácter es fortalecido.”

“The Cost and Expectation of Leadership Leviticus 7:33–35 Aaron, like many leaders throughout history, received a divine calling. God chose Aaron and his sons to serve as Israel’s priests and charged them with carrying out rituals and sacrifices on behalf of all Israelites. Scripture gives meticulous detail to their ordination and calling. Their conduct was to be beyond reproach—and God made it crystal clear that failure to uphold His established guidelines would result in death. Numerous accounts in the Book of Leviticus demonstrate the high cost and expectation that goes with a holy calling to leadership positions. As the high priest, Aaron was the only one authorized to enter the Most Holy Place and appear before the very presence of God. The Lord set Aaron apart for his holy work. Despite his high calling, Aaron struggled with his authority and later caved in to the depraved wishes of the people. He failed at a crucial juncture and led Israel in a pagan worship service, an abomination that led to the deaths of many Israelites. Aaron had been set apart for God’s service, but he chose to live and lead otherwise. The failure of a leader usually results in consequences far more grave than the fall of a non-leader. On the day Aaron failed, “about three thousand men of the people fell [died]” (Ex. 32:28). When leaders fail, followers pay the price.”

“EXAMPLES OF THE PARETO PRINCIPLE: TIME 20 percent of our time produces 80 percent of the results. COUNSELING 20 percent of the people take up 80 percent of our time. PRODUCTS 20 percent of the products bring in 80 percent of the profit. READING 20 percent of the book contains 80 percent of the content. JOB 20 percent of our work gives us 80 percent of our satisfaction. SPEECH 20 percent of the presentation produces 80 percent of the impact. DONATIONS 20 percent of the people will give 80 percent of the money. LEADERSHIP 20 percent of the people will make 80 percent of the decisions. PICNIC 20 percent of the people will eat 80 percent of the food!” 

“If you haven’t yet discovered and developed your style, study other communicators.”