“Life is pretty much a selling job. Whether we succeed or fail is largely a matter of how well we motivate the human beings with whom we deal to buy us and what we have to offer. Success”

“I always try to remember that I am a work in progress. When I maintain that perspective, I realize that I don’t have to be perfect. I don’t have to have it all together. I don’t need to try to have all the answers. And I don’t need to learn everything in a day. When I make a mistake, it’s not because I’m a failure or worthless. I just didn’t do something right because I still haven’t improved enough in some part of the process. And that motivates me to keep growing and improving. If I don’t know something, it’s an opportunity to try to improve in a new area.”

“Words are the currency of ideas and have the power to change the world.”

“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."

“The challenge of leadership is to create change and facilitate growth.”

“You can’t change where you started, but you can change the direction you are going. It’s not what you are going to do, but it’s what you are doing now that counts.”

“If you lead a team, start asking questions and really listening. Start valuing the contributions of your teammates ahead of your own. And remember that when the best idea wins, so does the entire team.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“Los administradores pueden mantener el rumbo, pero no pueden cambiarlo. Para cambiar el rumbo de las personas, se necesita influencia.”

“As Michel de Montaigne observed, “No wind favors him who has no destined port.”

“The toughest thing about success is that you’ve got to keep on being a success. Talent is only a starting point in business. You’ve got to keep working that talent.”

“Children now log about twenty-two thousand hours watching television by age nineteen, more than twice the time spent in school

“What do the people closest to you value? Make a list of the most important people in your life-from home, work, church, hobbies, and so on. After making the list, write what each person values most. Then rate yourself on a scale of 1 (poorly) to 10 (excellently) on how well you relate to that person's values. If you can't articulate what someone values or you score lower than an 8 in relating to that person, spend more time with him or her to improve.”

“Needless to say, you can love people without leading them, but you cannot lead people without loving them.”

“The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.”