“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Above all, don’t dwell on yesterday’s victory. If your focus is on what’s behind you rather than what’s ahead, you will crash.”
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John C. Maxwell
“But the Law of Magnetism really is true: who you are is who you attract.”
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John C. Maxwell
“KEY CONCEPT: Connecting begins when the other person feels valued.”
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John C. Maxwell
“The road to the next level is always uphill, and if a team isn’t intentionally fighting to move up, then it inevitably slides down.”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
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John C. Maxwell
“Nothing is easier than saying words. Nothing is harder than living them day after day.”
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John C. Maxwell
“Not realizing what you want is a problem of knowledge. Not pursuing what you want is a problem of motivation. Not achieving what you want is a problem of persistence.”
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John C. Maxwell
“people knowledge is much more important than mere product knowledge.”
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John C. Maxwell
“Eighty-nine percent of what people learn comes through visual stimulation, 10 percent through audible stimulation, and 1 percent through other senses. So”
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John C. Maxwell
“Cartoonist Henri Arnold said, “The wise man questions himself, the fool others.”
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John C. Maxwell
“When you give of yourself, it benefits you, the organization, and the receiver.”
―
John C. Maxwell
