“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“Most of us think wonderful things about people, but they never know it. Too many of us tend to be tight-fisted with our praise. It’s of no value if all you do is think it; it becomes valuable when you impart it.”
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John C. Maxwell
“The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at”
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John C. Maxwell
“The first important step in weathering failure is learning not to personalize it.”
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John C. Maxwell
“The Influence Factor—Do they influence others? The Capacity Factor—Do they have the potential to grow and develop? The Attitude Factor—Do they desire to grow and develop themselves? The Chemistry Factor—Do we like each other? The Passion Factor—Are they self-motivated? The Character Factor—Are they grounded? The Values Factor—Are our values compatible? The Teamwork Factor—Do they work well with others? The Support Factor—Do they add value to me? The Creative Factor—Can they find possibilities in impossibilities? The Option Factor—Can their contribution give me options? The 10 Percent Factor—Are they in the top 10 percent of those on our team?”
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John C. Maxwell
“When you like people and treat them like individuals who have value, you begin to develop influence with them. You develop trust.”
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John C. Maxwell
“The ability to ask the right question is more than half the battle of finding the answer.”
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John C. Maxwell
“If you know something without having lived it, your audience experiences a credibility gap.”
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John C. Maxwell
“The measure of a leader is not the number of people who serve him, but the number of people he serves.”
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John C. Maxwell
“One of the most striking scenes of the 1970s was Hubert Humphrey’s funeral. Seated next to Hubert’s beloved wife was former President Richard M. Nixon, a long-time political adversary of Humphrey, and a man disgraced by Watergate. Humphrey himself had asked Nixon to have that place of honor. Three days before Senator Humphrey died, Jesse Jackson visited him in the hospital. Humphrey told Jackson that he had just called Nixon. Reverend Jackson, knowing their past relationship, asked Humphrey why. Here is what Hubert Humphrey had to say, From this vantage point, with the sun setting in my life, all of the speeches, the political conventions, the crowds, and the great fights are behind me. At a time like this you are forced to deal with your irreducible essence, forced to grapple with that which is really important. And what I have concluded about life is that when all is said and done, we must forgive each other, redeem each other, and move on. Do”
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John C. Maxwell
“Every successful person is someone who failed, yet never regarded himself as a failure.”
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John C. Maxwell
“Good leadership isn’t about advancing yourself. It’s about advancing your team.
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John C. Maxwell
“Don’t worry about making friends; don’t worry about making enemies. Worry about winning, because if you win, your enemies can’t hurt you, and if you lose, your friends can’t stand you.”
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John C. Maxwell
“True success comes only when every generation continues to develop the next generation.”
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John C. Maxwell
