“If a team is to accomplish its goals, it has to know where it stands.”
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John C. Maxwell
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
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John C. Maxwell
“When people respect you as a person, they admire you. When they respect you as a friend, they love you. When they respect you as a leader, they follow you.”
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John C. Maxwell
“Las personas no quieren ser manejadas. Quieren ser dirigidas. ¿Alguien ha oído de un administrador mundial? De un líder mundial, sí. De un líder educativo, sí. De un líder político, religioso, explorador, comunitario, laboral, empresarial. Sí, ellos dirigen, no administran. La zanahoria siempre logra más que el látigo. Pregúntele a su caballo. Usted puede dirigir su caballo hacia donde hay agua, pero no puede obligarlo a beberla. Si usted quiere manejar a alguien, manéjese a usted mismo. Haga eso bien y estará listo para dejar de manejar y comenzar a dirigir.”
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John C. Maxwell
“«A los hombres se les desarrolla de la misma manera en que se explota una mina de oro. Hay que remover toneladas de tierra para obtener una onza de oro. Aunque usted no entra en la mina en busca de la tierra», añadió,”
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John C. Maxwell
“Nothing will make a better impression on your leader than your ability to manage yourself. If your leader must continually expend energy managing you, then you will be perceived as someone who drains time and energy. If you manage yourself well, however, your boss will see you as someone who maximizes opportunities and leverages personal strengths. That will make you someone your leader turns to when the heat is on.”
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John C. Maxwell
“William A. Hewitt, Chairman of Deere and Company, says, “To be a leader you must preserve all through your life the attitude of being receptive to new ideas. The quality of leadership you will give will depend upon your ability to evaluate new ideas, to separate change for the sake of change from change for the sake of me.”
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John C. Maxwell
“There’s only one thing more contagious than a good attitude—and that’s a bad attitude.”
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John C. Maxwell
“Where success is concerned, people are not measured in inches, or pounds, or college degrees, or family background; they are measured by the size of their thinking.”
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John C. Maxwell
“The first step toward success is taken when you refuse to be a captive of the environment you first find yourself in.” —MARK CAINE”
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John C. Maxwell
“It is easier to move from failure to success in from excuses to success.”
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John C. Maxwell
“The respect that leadership must have requires that one’s ethics be without question. A leader not only stays above the line between right and wrong, he stays well clear of the ‘gray areas.”
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John C. Maxwell
“Our problems are no longer problems when we seek learning instead of leisure.”
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John C. Maxwell
“My friend Olan Hendrix remarked, “Strategic thinking is like showering, you have to keep doing it.” If you expect to solve any major problem once, you’re in for disappointment. Little things can be won easily through systems and personal discipline. But major issues need major strategic thinking time. What Thane Yost said is really true: “The will to win is worthless if you do not have the will to prepare.” If you want to be an effective strategic thinker, then you need to become a continuous strategic thinker.”
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John C. Maxwell
