“If your face is going to “talk” for you anyway, you might as well have it communicate something positive.”

“life.When they find someone who can communicate something of value to them, they will usually listen.”

“It takes humility to seek feedback. It takes wisdom to understand it, analyze it and appropriately act on it.”

“The first step toward success is taken when you refuse to be a captive of the environment you first find yourself in.” —MARK CAINE”

“To win in sports, members of the team must always keep the big picture in front of them. They must remember that the goal is more important than their role—or any individual glory they may desire.”

“One of the quickest ways to gain credibility with an individual, a group, or an audience is to borrow it from someone who already has credibility with them.”

“People don’t expect their leaders to be perfect, but they do expect them to be honest.

“Contrary to popular belief, I consider failure a necessity in business. If you're not failing at least five times a day, you're probably not doing enough. The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get. The operative word here is learn. If you repeat the same mistake two or three times, you are not learning from it. You must learn from your own mistakes and from the mistakes of others before you."

“Am I Making Myself Clear?”

“People don’t remember what we think is important; they remember what they think is important.”

“Connection provides the bridge between ‘this is how’ and ‘begin now.”

“Several years ago Dr. Maxwell Maltz’s book, Psycho-Cybernetics, was one of the most popular books on the market. Dr. Maltz was a plastic surgeon who often took disfigured faces and made them more attractive. He observed that in every case, the patient’s self-image rose with his and her physical improvement. In addition to being a successful surgeon, Dr. Maltz was a great psychologist who understood human nature. A wealthy woman was greatly concerned about her son, and she came to Dr. Maltz for advice. She had hoped that the son would assume the family business following her husband’s death, but when the son came of age, he refused to assume that responsibility and chose to enter an entirely different field. She thought Dr. Maltz could help convince the boy that he was making a grave error. The doctor agreed to see him, and he probed into the reasons for the young man’s decision. The son explained, “I would have loved to take over the family business, but you don’t understand the relationship I had with my father. He was a driven man who came up the hard way. His objective was to teach me self-reliance, but he made a drastic mistake. He tried to teach me that principle in a negative way. He thought the best way to teach me self-reliance was to never encourage or praise me. He wanted me to be tough and independent. Every day we played catch in the yard. The object was for me to catch the ball ten straight times. I would catch that ball eight or nine times, but always on that tenth throw he would do everything possible to make me miss it. He would throw it on the ground or over my head but always so I had no chance of catching it.” The young man paused for a moment and then said, “He never let me catch the tenth ball—never! And I guess that’s why I have to get away from his business; I want to catch that tenth ball!”

“The respect that leadership must have requires that one’s ethics be without question. A leader not only stays above the line between right and wrong, he stays well clear of the ‘gray areas.”

“People of integrity expect to be believed. They also know time will prove them right and are willing to wait.”

“Individuals play the game, but teams win championships.”