“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“A great team with no bench eventually collapses. The 17 Indisputable Laws of Teamwork”
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John C. Maxwell
“Good thoughts and actions can never produce bad results; bad thoughts and actions can never produce good results.”
―
John C. Maxwell
“It may sound corny, but it's really true: people don't care how much you know until they know how much you care.”
―
John C. Maxwell
“It's not the position that makes the leader; it's the leader that makes the position. ”
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John C. Maxwell
“The greatest problem with communication is the illusion that it has been accomplished.”
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John C. Maxwell
“A good leader encourages followers to tell him what he needs to know, not what he wants to hear.”
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John C. Maxwell
“NO NOTES. This was truly an oral event. Storytellers didn’t read their stories; they told them, which allowed for eye contact.”
―
John C. Maxwell
“If you know who you are, make the changes you must in order to learn and grow, and then give everything you've got to your dreams, you can achieve anything your heart desires.”
―
John C. Maxwell
“Crisis doesn’t necessarily make character, but it certainly does reveal it. Adversity is a crossroads that makes a person choose one of two paths: character or compromise. Every time he chooses character, he becomes stronger, even if that choice brings negative consequences.”
―
John C. Maxwell
“Imagen es lo que la gente piensa que somos. Integridad es lo que en realidad somos.”
―
John C. Maxwell
“When was the last time you did something for the first time?”
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John C. Maxwell
“A dream is an inspiring picture of the future that energizes your mind, will, and emotions, empowering you to do everything you can to achieve it.”
―
John C. Maxwell
“Leadership is getting people to work for you when they are not obligated.” —Fred W. Smith”
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John C. Maxwell
“Pocas cosas ayudan a una persona como el ánimo. George M. Adams lo llamó «el oxígeno del alma».”
―
John C. Maxwell
